Using the Dial applet from your Flow Creator, smrtPhone gives you the option to call a group of people simultaneously or sequentially. This option can be found under the name of "Simultaneous Call".
If you choose to enable this option, all the members within the group that you previously assigned in the "Dial" box will be called at the same time ( the system will call both the dialers within the browsers and their personal devices at the same time if they have an active personal device in their account)
You also have the option to call multiple phone numbers at the same time by adding the phone numbers in the "Dial Phone Number" box.
Note: Simultaneous call does not work with VoIP based calls. Also, each number must be placed on a new line.
If you choose to disable the Simultaneous Call option, the system will still call all the phones within the browser at the same time for every member of the group but as soon as the call is marked as missed it will be forwarded to each member's personal device sequentially according to the order of the member in the group.
The same principle apply to the numbers added in the "Dial Phone Number" box. The system will call each number sequentially according to the order of the number in the box.
Note: Simultaneous calls do add an extra cost as the system is making multiple calls at the same time.