Let's create our first campaign together. We will start by pressing the New Campaign button inside the smrtDialer Campaign menu.
- The Campaign Configuration Screen
The Campaign Configuration screen will open, giving you the option to name your campaign. You can also add a short description (this is optional).
In the Call Engine section of the screen you can select:
- Your Caller ID (the number that you will use to call your leads)
- The Number of Lines (how many leads to call at the same time)
- Phone Number Depth (how many phone numbers do you have per lead, you can have as many as 10 numbers per lead)
- Voicemail Recording (the voicemail that you can later drop inside the dialer)
- The Callback Recording (the recording that will be played during a callback)
Once you have finished setting up your campaign, we can proceed to the second step by pressing the green button.
2. The Podio Mapping Screen
The second step is to select the Podio App that you want to be connected to your campaign and map the corresponding fields that will be displayed when you run the campaign. You can either select your current Seller Leads App or create a new App. It is up to you to create your own workflow.
All you need to do is to drill down for your workspace and to select the app that holds your leads. Please keep in mind that it is mandatory that your use a Phone Field in order to store your phone numbers and that you use a Category Field in order to filter your data. In this case, I am using a category field in order to assign my leads to certain campaigns.
You can now map your fields accordingly
By pressing the "Add Field" button you can also add extra fields that will be shown in the Lead Detail Screen during your call sessions. Please keep in mind that the following field types are not supported: Calculation, Link, Image, Relationship
After you have successfully mapped your Podio App, all you need to do is to press the Finish button and your Leads will be imported into the Campaign.
3. The Campaign Settings Screen
You are only a few clicks away from starting your call session but let's first take a look at the filtering system.
Inside The Campaign Settings Screen you have the option to both chose what statuses to skip during your call sessions and what statuses to filter as wrong numbers.
By using the Status Filters you can select what Lead Statuses to skip when dialing the list
Similarly, when using the Wrong Number Filters you can select what Lead Statuses will keep dialing the same lead. For example when dialing a number from a lead, the call is answered and if the status is set to Wrong Number, the system will try to dial the next number for that lead. Otherwise the lead will be skipped.
Further more, you also have the option to enable Wrong Number Auto-Remove which will remove the number from your Lead inside Podio.
The Call Script Tab allows you to add a webform to your campaign. The webform will be displayed during your call session inside the Lead Window. You have the option to hide the webform by accessing the switch.
The Permissions Tab give you the option to control which of your agents can see this campaign and start a call session. You can either give access to all agents or to select certain agents from your workspace.