Sometimes you need to put an active call on hold in order to locate someone or find information.
smrtDialer gives you the ability to place a call on hold directly from the Dialer interface by pressing the 'Hold' button.
Placing a caller on hold means that neither you nor the caller will be able to hear each other. Your caller will hear the waiting sound that you've selected in the campaign settings.
You can customize your 'Hold Music' by going to smrtDialer ---> Campaigns ---> Call Engine ---> Hold Music . In the newly opened page you will have the option to either select one of our default sounds or select one from your media manager.
Note: The feature presented is available with an active smrtDialer Subscription.