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FAQs
A curated list of the most commonly asked questions by smrtPhone customers
Can I Request a Feature?
Suspicious Activity Detected Error Message
What phone technology do you use?
Where I can find my VoIP username and password?
I am unable to receive incoming calls, why is that?
How do I Change my Email/my Name in smrtPhone?
What Happened to the Role of Administrator?
Where can I Find my API Token?
Which CRMs does smrtPhone Integrate with?
Podio Users: Can I use smrtPhone with a free Podio account?
Podio Users: How do my calls get logged in my Podio organization?
Podio Users: Can I log different numbers in different organizations in Podio?
Podio Users: Can I add automations or other fields to Communications App?
Salesforce Users: Can I edit the Task in my Salesforce account?
How do I Listen to my Call Recordings?
Do you offer Ringless Voicemail?
Caller ID hierarchy
Do you Offer Bulk Texting?
Do you offer "Vanity Numbers"?
Why Can't I Send Text Messages to the UK?
How Can I See Which of My Numbers is Being Called?
Can you send emojis with smrtPhone?
Can I search for messages within my Inbox?
Why can't I dial internationally?
Can I send/receive MMS with smrtPhone?
How do the smrtPhone Dialers Work Together?
How do I set myself as "Offline"?
Can people leave us voicemails?
How do I block a number from calling me?
Can I have different numbers for each department or part of my company?
How quickly can I add numbers in different countries?
How do I activate Pro Dialing?
Podio Users: How can I enable calling from inside Podio?
Can I set up an I.V.R. for my numbers?
Why am I getting calls from these strange numbers?
Why am I Getting an Active Session Detected Notice?
Help Button - smrtPhone System
Is smrtPhone Down?
Can I see a demo of the smrtPhone system?
Why Don't You Offer Support Over the Phone?
I want to cancel. How do I do that?
When will my subscription renew?
How Much Does it Cost to Call from smrtPhone?
I don't need 10 users, can I pay less?
We are a big company with lots of users, do you have any enterprise/bulk accounts?
Podio Users/Partners: I'm a Podio Partner, can my customers get a discount?
How do I sign up for smrtDialer if I am a current smrtPhone user?
I deleted my campaign. How can I recover it?
The Order Lead Phone Numbers are Dialed in a smrtDialer Campaign
Are smrtDialer seats assigned to specific users?
What is the difference between single line and multi-line smrtDialer power dialer?
What does Phone Number Depth mean?
Can I Change/Delete Leads from a Campaign?
What are my smrtDialer Capabilities?