The fifth and final option under the Reports menu is Dialer Reports. Keep in mind: for you to see these Reports you will need an active smrtDialer Subscription.

Dialer Performance

In this report, you can find the performance for your smrtDialer Campaigns and filter these by Call performance, Calls by Disposition Status, or Calls by Agents.

You can sort each column by clicking the title. This allows you to easily see which campaigns have the most activity.

Here is an example (see the screenshot below) of the Campaign Activity. On the left column, you will find the name of the Campaign, and for each one of them, you will have multiple filters, such as Sessions Logged, Total Calls Made, or Total Talk Time.

Read more about KPI Reports by selecting an option below:

Did this answer your question?