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All CollectionsKPI Reports - Legacy Version
The legacy KPI Reports Section - Dialer Reports
The legacy KPI Reports Section - Dialer Reports

How to understand smrtDialer campaign performance

Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

The legacy version of KPI Reporting will be withdrawn starting in July 2024. Please consider migrating your data to the new KPI Reports Section - V2.

The fifth and final option under the Reports menu is Dialer Reports. Keep in mind: for you to see these Reports you will need an active smrtDialer Subscription.

Dialer Performance

In this report, you can find the performance for your smrtDialer Campaigns and filter these by Call performance, Calls by Call Status, or Calls by Agents.

You can sort each column by clicking the title. This allows you to easily see which campaigns have the most activity.

Here is an example (see the screenshot below) of the Campaign Activity. On the left column, you will find the name of the Campaign, and for each one of them, you will have multiple filters, such as Sessions Logged, Total Calls Made, or Total Talk Time.

Read more about KPI Reports by selecting an option below:

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