smrtPhone Support Services
... Because great communication starts with great support.
Overview
All smrtPhone accounts include Support Services, visible directly on the Billing Page when a new account is created. The Billing Page is also where you can change your preferences.
Only the Account Owner can make changes regarding Paid Support Services.
Every user begins with Free Support Services, with the option to upgrade to higher-tier paid support depending on their needs.
🥉 Free Support Services (default for all accounts)
This is automatically included for every smrtPhone user at no cost.
Included benefits:
Live chat and email support during business hours (Mon - Fri)
Full access to Documentation at any point
Reliable answers for teams getting started
Queued support with non-priority wait times
Change your plan according to your preferences by accessing the smrtPhone Dashboard > your account > Products & Billing > Products.
Please take a look at the smrtPhone's Terms and Conditions and Refund Policy before upgrading or downgrading to any of the plans.
🥈 Premium Support
Users can upgrade from the Free tier if they require more than the standard level of assistance.
Plan details:
Includes all Free Support features
Priority support responses (including ticket handling)
Weekend support availability
One A2P Registration included*
2h guided onboarding for new accounts
Quarterly optimization reviews
Dedicated Account Manager
Support / Strategy Meetings (up to 1 per month - 45 min)
Compliance Guidance and Monitor Alerts
Weekend Coverage (support and email)
Flexibility:
You may cancel your subscription at any time
Upon cancellation, your plan reverts to Free Support unless you upgrade again
Refunds are subject to smrtPhone’s Support Services policies; please read them carefully before agreeing to these guidelines
🥇 VIP Support
The highest available tier before Sales-level engagement.
Plan details:
Includes all Premium benefits plus additional VIP-level support perks
Immediate response time during business hours (<30min)
Weekend and extended hours coverage
10h White-glove onboarding
2 monthly strategy and success sessions
Full compliance and guidance monitoring
Private Slack Channel with smrtPhone engineering team
Roadmap Voting Power
Port-In Scheduling
Flexibility:
You may downgrade from VIP to Premium Support, following smrtPhone’s refund and billing policies.
🎖️ Need More Than VIP?
If your organization requires a higher level of personalized, enterprise-grade service:
➡️ Reach out to the smrtPhone Sales Team for custom support solutions.
