How to Get Help from smrtPhone

Our goal is to help you understand the smrtPhone system and become a super user! Because everyone has their own learning style, we provide multiple ways to get access to the information you need to be successful. 🚀

We have an extensive library of how-to guides, FAQs, and tutorials in our smrtPhone documentation. Browse by category or search by keyword to find what you're looking for.

See an overview of our Documentation ⇢

We offer a 30-minute live introduction to smrtPhone or smrtDialer for anyone who is new and considering the system. We offer an additional 30-minute orientation refresher for new subscribers to teach you the basics of how to configure your smrtPhone account (such as: Invite a User, Buy a Phone Number, and Create a Call & SMS Flow).

Sign up for a 30-minute meeting here ⇢

Our YouTube channel is full of video guides and tips & tricks to improve your experience. Watch one of our playlists or skim for a topic of interest.

Head to the smrtPhone YouTube channel ⇢

Sometimes the best way to learn is from peers who have been in your shoes. In the smrtPhone User Group on Facebook, you can ask for help, learn inside tips, and share your knowledge with others. We also do a 'Feature Focus' every Friday to highlight smrtPhone features you may not know about. Growing every day, it's a great place to go for answers.

Join the smrtPhone User Group ⇢

On the last Tuesday of every month, we host an open forum for smrtPhone users. We spotlight a feature or setting and then open up the floor for general Q&A. Join live or watch the replay in the User Group.

Register for the next Open Q&A here ⇢

In the top header of the smrtPhone app and the smrtPhone website is a little bell icon that will open up our "What's New" sidebar, where you can read about the latest feature upgrades and new functionality.

Go to smrtPhone and read What's New ⇢

As always, we are here to help you. Live support is available from 9 AM to 9 PM EST - Monday to Friday - through the chat feature within the smrtPhone web app, mobile app, and on our website. (You'll see the blue button in the lower right corner of this page.) It's always a real person, never a bot. After-hours messages will be returned as soon as we're back online.

Go to smrtPhone webpage to contact Support ⇢

Check at any moment our system's status. There is a standalone page for status, and we push updates to our live chat messenger. Furthermore, you can subscribe to receive real-time notifications about what might occur within the smrtPhone system.

See & subscribe to smrtPhone status ⇢