Of course you can add custom fields to the Communications App that smrtPhone uses in your Podio workspace! But please don’t delete the fields that we’ve created as you may break your system and cause errors.
You can add any automations or fields that you want in order to make your phone system work the way you want to.
If you’re unsure of what you can or cannot touch, just contact us. We’ll guide you or connect you with one of our partner Podio developers who can build you something custom.