FAQs

What happened to the role of Administrator?

smrtPhone is moving away from the idea of strict Roles into a more flexible User Permissions setup

Written by Ellen Sluder
Updated this week

I don't use Podio, can I still use smrtPhone?

smrtPhone requires you to have Podio or Salesforce

Written by Tudor Deak
Updated over a week ago

I am unable to receive incoming calls, why is that?

What to check if your phone is not ringing

Written by Georgiana Mirita
Updated over a week ago

Podio Users: Can I use smrtPhone with a free Podio account?

Find out why a paid Podio account is required to use smrtPhone

Written by Ellen Sluder
Updated over a week ago

What phone technology do you use?

The technology behind smrtPhone

Written by Tudor Deak
Updated over a week ago

Podio Users: How do my calls get logged in my Podio organization?

As part of the setup, you will install a Communications App into your workspace that will integrate with smrtPhone.

Written by Tudor Deak
Updated over a week ago

Podio Users: Can I log different numbers in different organizations in Podio?

smrtPhone is designed to integrate with one workspace, but you can share data among workspaces and apps.

Written by Tudor Deak
Updated over a week ago

Podio Users: Can I add automations or other fields to your Calls app?

Modifying fields in the Communication App

Written by Tudor Deak
Updated over a week ago

Salesforce Users: Can I edit the Task in my Salesforce account?

Salesforce Tasks can be customized to help you keep track of your communications activity.

Written by Georgiana Mirita
Updated over a week ago

How do I listen to my call recordings?

Learn how to access your recordings for inbound/outbound calls.

Written by Georgiana Mirita
Updated over a week ago

How Can I See Which of My Numbers is Being Called?

You will always see both the Caller's ID and your own.

Written by Georgiana Mirita
Updated over a week ago

Can you send emojis with smrtPhone?

Yes! When sending an SMS/Text message through the Web App, Chrome Extension and Mobile Phone, emojis are supported by smrtPhone

Written by Georgiana Mirita
Updated over a week ago

Can I search for messages within my Inbox?

Find messages quicker in your Extension or CTI smrtDialer Inbox

Written by Georgiana Mirita
Updated over a week ago

Why can't I dial internationally?

International dialing is allowed only if you have an approved Trust Center business profile

Written by Georgiana Mirita
Updated over a week ago

How to screen share with smrtPhone Support

We use a "no download" technology to view your screen/smrtPhone configuration and guide you to a solution to your problem

Written by Georgiana Mirita
Updated over a week ago

Can I send/receive MMS with smrtPhone?

Sending and receiving pictures via smrtPhone Mobile App

Written by Georgiana Mirita
Updated over a week ago

How do the smrtPhone Dialers Work Together?

How the Web App, Mobile App, and Chrome Dialer (and Salesforce CTI Dialer) work together and work independently

Written by Ellen Sluder
Updated over a week ago

How do I set myself as "Offline"?

There are three separate places within the smrtPhone platform where you can be reached - each must be set to available/unavailable

Written by Ellen Sluder
Updated over a week ago

Can people leave us voicemails?

Written by Tudor Deak
Updated over a week ago

How do I block a number from calling me?

How to flag and block spam calls

Written by Tudor Deak
Updated over a week ago

Can I have different numbers for each department or part of my company?

How to route calls to specific users or groups

Written by Tudor Deak
Updated over a week ago

How quickly can I add numbers in different countries?

How to get instant access to phone numbers around the world

Written by Tudor Deak
Updated over a week ago

Podio Users: How can I enable calling from inside Podio?

You can have one-click calling (and text messaging) within your Contacts App by installing the Chrome Extension

Written by Tudor Deak
Updated over a week ago

Can I set up an I.V.R. for my numbers?

How to create a phone menu that gives callers options of who they want to ring

Written by Tudor Deak
Updated over a week ago

Why am I getting calls from these strange numbers?

Are you receiving strange calls from one of these numbers?

Written by Tudor Deak
Updated over a week ago

I want to cancel my subscription. How do I do that?

You can also upgrade/downgrade your subscription plan.

Written by Georgiana Mirita
Updated over a week ago

How much does it cost to call from smrtPhone?

Call rates vary from country to country and they also depend on the options you select

Written by Tudor Deak
Updated over a week ago

I don't need 10 users, can I pay less?

Written by Tudor Deak
Updated over a week ago

We are a big company with lots of users, do you have any enterprise/bulk accounts?

Written by Tudor Deak
Updated over a week ago

How to Avoid Being Marked "Scam Likely"

Registering for STIR/SHAKEN will verify your phone calls as coming from a legitimate business

Written by Ellen Sluder
Updated over a week ago

Podio Users/Partners: I'm a Podio Partner, can my customers get a discount?

smrtPhone is made for by (and for) Podio Partners

Written by Tudor Deak
Updated over a week ago

How do I sign up for smrtDialer if I am a current smrtPhone user?

How an active subscriber can add smrtDialer power dialer to their account

Written by Georgiana Mirita
Updated over a week ago

I deleted my campaign. How can I recover it?

Learn how to recover your deleted Campaigns.

Written by Georgiana Mirita
Updated over a week ago

Can I get smrtDialer without smrtPhone?

It is not possible to subscribe to smrtDialer without subscribing to smrtPhone

Written by Ellen Sluder
Updated over a week ago

Are smrtDialer seats assigned to specific users?

smrtDialer seats are unnamed and an Administrator can swap users in and out of seats

Written by Ellen Sluder
Updated over a week ago

What is the difference between single line and multi-line smrtDialer power dialer?

The number of calls placed at the same time differs between multi-line and single line smrtDialer subscriptions

Written by Ellen Sluder
Updated over a week ago

What does Phone Number Depth mean?

Learn about this important smrtDialer Campaign setting

Written by Georgiana Mirita
Updated over a week ago

What is Trust Score and how does it affect me?

Is this Trust/Brand Score affecting my MPS?

Written by Georgiana Mirita
Updated over a week ago

Do I really have to register for A2P 10DLC?

A2P is the new telecommunications industry standard for business text messaging

Written by Georgiana Mirita
Updated over a week ago

Which A2P plan is better for me?

Should I choose Starter or Standard Plan if I don't text a lot but I want to text from more than 5 phone numbers?

Written by Georgiana Mirita
Updated over a week ago

What are fees associated with unregistered text messages?

If you do not register for A2P 10DLC, you will incur higher per message fees than registered traffic.

Written by Georgiana Mirita
Updated over a week ago

Does A2P 10 DLC affect regions outside of the U.S.?

A2P is an initiative led by the major U.S. Mobile Phone Carrier

Written by Georgiana Mirita
Updated over a week ago