FAQs

I don't use Podio, can I still use smrtPhone?

Currently, smrtPhone works best with a paid Podio system

Written by Tudor Deak
Updated yesterday

Can I use smrtPhone with a free Podio account?

Find out why a paid Podio account is required to use smrtPhone

Written by Ellen Sluder
Updated yesterday

What phone technology do you use?

The technology behind smrtPhone

Written by Tudor Deak
Updated yesterday

How do my calls get logged in my Podio organization?

As part of the setup, you will install a Communications App into your workspace that will integrate with smrtPhone.

Written by Tudor Deak
Updated yesterday

Can I log different numbers in different organizations in Podio?

smrtPhone is designed to integrate with one workspace, but you can share data among workspaces and apps.

Written by Tudor Deak
Updated yesterday

Can I add automations or other fields to your Calls app?

Modifying fields in the Communication App

Written by Tudor Deak
Updated yesterday

How to screen share with smrtPhone Support

We use a "no download" technology to view your screen/smrtPhone configuration and guide you to a solution to your problem

Written by Georgiana Mirita
Updated yesterday

How do the three dialers work together?

How the Web App, Mobile App, and Chrome Extension work together and work independently

Written by Ellen Sluder
Updated yesterday

Can I receive MMS messages with smrtPhone?

Receiving MMS Messages in your smrtPhone Podio system

Written by Tudor Deak
Updated yesterday

How do I set myself as "Offline"?

There are three separate places within the smrtPhone platform where you can be reached - each must be set to available/unavailable

Written by Ellen Sluder
Updated yesterday

Can people leave us voicemails?

Written by Tudor Deak
Updated yesterday

How do I block a number from calling me?

How to flag and block spam calls

Written by Tudor Deak
Updated yesterday

Can I have different numbers for each department or part of my company?

How to route calls to specific users or groups

Written by Tudor Deak
Updated yesterday

How quickly can I add numbers in different countries?

How to get instant access to phone numbers around the world

Written by Tudor Deak
Updated yesterday

How can I enable calling from inside Podio?

You can have one-click calling (and text messaging) within your Contacts App by installing the Chrome Extension

Written by Tudor Deak
Updated yesterday

Can I set up an I.V.R. for my numbers?

How to create a phone menu that gives callers options of who they want to ring

Written by Tudor Deak
Updated yesterday

Why am I getting calls from these strange numbers?

Are you receiving strange calls from one of these numbers?

Written by Tudor Deak
Updated yesterday

How much does it cost to call from smrtPhone?

Call rates vary from country to country and they also depend on the options you select

Written by Tudor Deak
Updated yesterday

I don't need 10 users, can I pay less?

Written by Tudor Deak
Updated yesterday

We are a big company with lots of users, do you have any enterprise/bulk accounts?

Written by Tudor Deak
Updated yesterday

How to Avoid Being Marked "Scam Likely"

Registering for STIR/SHAKEN will verify your phone calls as coming from a legitimate business

Written by Ellen Sluder
Updated yesterday

I'm a Podio Partner, can my customers get a discount?

smrtPhone is made for by (and for) Podio Partners

Written by Tudor Deak
Updated yesterday

Can I get smrtDialer without smrtPhone?

It is not possible to subscribe to smrtDialer without subscribing to smrtPhone

Written by Ellen Sluder
Updated yesterday

Are smrtDialer seats assigned to specific users?

smrtDialer seats are unnamed and an Administrator can swap users in and out of seats

Written by Ellen Sluder
Updated yesterday

What is the difference between single line and multi-line smrtDialer power dialer?

The number of calls placed at the same time differs between multi-line and single line smrtDialer subscriptions

Written by Ellen Sluder
Updated yesterday