FAQs

A curated list of the most commonly asked questions by smrtPhone customers

Tudor Deak avatar Tudor Balescu avatar Ellen Sluder avatar +1
50 articles in this collection
Written by Tudor Deak, Tudor Balescu, Ellen Sluder and 1 other
smrtPhone Setup

Where I can find my VoIP username and password?

Finding your VoIP username and password
Tudor Balescu avatar
Written by Tudor Balescu
Updated over a week ago

I am unable to receive incoming calls, why is that?

What to check if your phone is not ringing
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

What happened to the role of Administrator?

smrtPhone is moving away from the idea of strict Roles into a more flexible User Permissions setup
Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

Where can I find my API Token?

Your smrtPhone API token lives inside the Admin Panel
Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

I don't use Podio, can I still use smrtPhone?

smrtPhone requires you to have Podio or Salesforce
Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

Podio Users: Can I use smrtPhone with a free Podio account?

Find out why a paid Podio account is required to use smrtPhone
Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

Podio Users: How do my calls get logged in my Podio organization?

As part of the setup, you will install a Communications App into your workspace that will integrate with smrtPhone.
Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

Podio Users: Can I log different numbers in different organizations in Podio?

smrtPhone is designed to integrate with one workspace, but you can share data among workspaces and apps.
Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

Podio Users: Can I add automations or other fields to Communications App?

Modifying fields in the Communication App
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Written by Tudor Deak
Updated over a week ago

Salesforce Users: Can I edit the Task in my Salesforce account?

Salesforce Tasks can be customized to help you keep track of your communications activity.
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago
Using smrtPhone

How do I listen to my call recordings?

Learn how to access your recordings for inbound/outbound calls.
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Caller ID hierarchy

When you use multiple Caller ID automation features, learn which Caller ID has priority
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Do you offer bulk texting?

smrtPhone is working toward limited bulk texting opportunities
Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

Do you offer "vanity numbers"?

smrtPhone does not provide designated special numbers.
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated this week

Do you offer Ringless Voicemail?

smrtPhone does not offer Ringless Voicemail.
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

How Can I See Which of My Numbers is Being Called?

You will always see both the Caller's ID and your own.
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Can you send emojis with smrtPhone?

Yes! When sending an SMS/Text message through the Web App, Chrome Extension and Mobile Phone, emojis are supported by smrtPhone
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Can I search for messages within my Inbox?

Find messages quicker in your Extension or CTI smrtDialer Inbox
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Why can't I dial internationally?

International dialing is allowed only if you have an approved Trust Center business profile
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Can I send/receive MMS with smrtPhone?

Sending and receiving pictures via smrtPhone Mobile App
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

How do the smrtPhone Dialers Work Together?

How the Web App, Mobile App, and Chrome Dialer (and Salesforce CTI Dialer) work together and work independently
Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

How do I set myself as "Offline"?

There are three separate places within the smrtPhone platform where you can be reached - each must be set to available/unavailable
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Written by Ellen Sluder
Updated over a week ago

Can people leave us voicemails?

Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

How do I block a number from calling me?

How to flag and block spam calls
Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

Can I have different numbers for each department or part of my company?

How to route calls to specific users or groups
Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

How quickly can I add numbers in different countries?

How to get instant access to phone numbers around the world
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Written by Tudor Deak
Updated over a week ago

How do I activate Pro Dialing?

The features of your smrtPhone Pro subscription can be enabled for inbound and outbound calls
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Podio Users: How can I enable calling from inside Podio?

You can have one-click calling (and text messaging) within your Contacts App by installing the Chrome Extension
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Written by Tudor Deak
Updated over a week ago

Can I set up an I.V.R. for my numbers?

How to create a phone menu that gives callers options of who they want to ring
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Written by Tudor Deak
Updated over a week ago

Why am I getting calls from these strange numbers?

Are you receiving strange calls from one of these numbers?
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Written by Tudor Deak
Updated over a week ago