FAQs

A curated list of the most commonly asked questions by smrtPhone customers

24 articles in this collection
Written by Tudor Deak and Ellen Sluder

smrtPhone Setup

I don't use Podio, can I still use smrtPhone?

Currently, smrtPhone works best with a paid Podio system

Written by Tudor Deak
Updated over a week ago

Can I use smrtPhone with a free Podio account?

Find out why a paid Podio account is required to use smrtPhone

Written by Ellen Sluder
Updated over a week ago

What phone technology do you use?

The technology behind smrtPhone

Written by Tudor Deak
Updated over a week ago

How do my calls get logged in my Podio organization?

As part of the setup, you will install a Communications App into your workspace that will integrate with smrtPhone.

Written by Tudor Deak
Updated over a week ago

Can I log different numbers in different organizations in Podio?

smrtPhone is designed to integrate with one workspace, but you can share data among workspaces and apps.

Written by Tudor Deak
Updated over a week ago

Can I add automations or other fields to your Calls app?

Modifying fields in the Communication App

Written by Tudor Deak
Updated over a week ago

Using smrtPhone

How to get help from smrtPhone

There are many ways you can get help with smrtPhone if you have an issue or a question

Written by Tudor Deak
Updated this week

How do I set myself as "Offline"?

There are three separate places within the smrtPhone platform where you can be reached - each must be set to available/unavailable

Written by Ellen Sluder
Updated over a week ago

Can people leave us voicemails?

Written by Tudor Deak
Updated over a week ago

How do I block a number from calling me?

How to flag and block spam calls

Written by Tudor Deak
Updated this week

Can I have different numbers for each department or part of my company?

How to route calls to specific users or groups

Written by Tudor Deak
Updated over a week ago

How quickly can I add numbers in different countries?

Written by Tudor Deak
Updated over a week ago

How can I enable calling from inside Podio?

You can have one-click calling within your Contacts App by installing the Chrome Extension

Written by Tudor Deak
Updated over a week ago

Can I set up an I.V.R. for my numbers?

How to create a phone menu that gives callers options of who they want to ring

Written by Tudor Deak
Updated over a week ago

Why am I getting calls from these strange numbers?

Are you receiving strange calls from one of these numbers?

Written by Tudor Deak
Updated over a week ago

Billing and Administrative Questions

How much does it cost to call from smrtPhone?

Call rates vary from country to country and they also depend on the options you select

Written by Tudor Deak
Updated over a week ago

I don't need 10 users, can I pay less?

Written by Tudor Deak
Updated over a week ago

We are a big company with lots of users, do you have any enterprise/bulk accounts?

Written by Tudor Deak
Updated over a week ago

How to Avoid Being Marked "Scam Likely"

Registering for STIR/SHAKEN will verify your phone calls as coming from a legitimate business

Written by Ellen Sluder
Updated over a week ago

I'm a Podio Partner, can my customers get a discount?

smrtPhone is made for by (and for) Podio Partners

Written by Tudor Deak
Updated over a week ago

smrtDialer

Can I get smrtDialer without smrtPhone?

It is not possible to subscribe to smrtDialer without subscribing to smrtPhone

Written by Ellen Sluder
Updated over a week ago

What's the difference between smrtPhone and smrtDialer?

Understanding the difference between our cloud phone system and our sales dialer

Written by Ellen Sluder
Updated over a week ago

Are smrtDialer seats assigned to specific users?

smrtDialer seats are unnamed and an Administrator can swap users in and out of seats

Written by Ellen Sluder
Updated over a week ago

What is the difference between single line and multi-line smrtDialer sales dialer?

The number of calls placed at the same time differs between multi-line and single line smrtDialer subscriptions

Written by Ellen Sluder
Updated over a week ago