smrtPhone

Directly request a Feature from smrtPhone and view other User's requests, with updates from the smrtPhone team.

Can I Request a Feature?

Why was my account paused for "suspicious activity?"

What is "Error Message: Suspicious Activity Detected"?

Questions and answers about smrtPhone's ID verification requirement

Why Should I Verify My Identity?

Turn every call into a qualified lead with a smart AI that listens, learns, and acts.

NEW AI TOOL: AI Inbound Agent [coming soon]

Georgiana Mirita

Tudor Deak

A curated list of the most commonly asked questions by smrtPhone customers

FAQs

What Phone Technology Do You Use?

Where I can find my VoIP Username and Password?

What to check if your phone is not ringing

I am Unable to Receive Incoming Calls?

Unless you are a Podio user, smrtPhone support can help you change your name or email within your smrtPhone account

How do I Change my Email/my Name in smrtPhone?

Your smrtPhone API token lives inside the Admin Panel

Where can I Find my API Token?

Find out why a paid Podio account is required to use smrtPhone

Podio Users: Can I use smrtPhone with a free Podio Account?

As part of the setup, you will install a Communications App into your workspace that will integrate with smrtPhone

Podio Users: How do my Calls get Logged in my Organization?

smrtPhone is designed to integrate with one workspace, but you can share data among workspaces and apps

Podio Users: Logging in one Organization with Different smrtPhone Accounts

Modifying fields in the Communication App

Podio Users: Can I add automations or other fields to Communications App?

Add or replace your profile picture for individual users

How to Change your Profile Picture

smrtPhone Setup

smrtPhone does not provide designated special numbers

Do you offer "Vanity Numbers"?

International texting to United Kingdom is blocked by UK legislation

Why Can't I Send Text Messages to the UK?

smrtPhone is working toward limited bulk texting opportunities

Do you Offer Bulk Texting?

When you use multiple Caller ID automation features, learn which Caller ID has priority

Which is the Caller ID Hierarchy?

smrtPhone does not offer Ringless Voicemail.

Do you Offer Ringless Voicemail?

Learn how to access your recordings for inbound/outbound communication

How do I Listen to my Call Recordings?

Can I Send Emojis with smrtPhone?

Find messages quicker in your Inboxes using the search function

Can I Search for Messages within my Inbox?

International dialing is allowed only if you have an approved Trust Center business profile

Why can't I Dial Internationally?

Sending and receiving pictures with smrtPhone

Can I Send/Receive MMS with smrtPhone?

How the Web App, Mobile App, and Chrome Dialer (and Salesforce CTI Dialer) work together and work independently

How do the smrtPhone Dialers Work Together?

There are three separate places within the smrtPhone platform where you can be reached - each must be set to available/unavailable

How do I set myself as "Offline"?

Learn how to set up individual voicemails

Can People Leave us Voicemails?

How to route calls to specific users or teams

Can I have Different Numbers for Each Department or Part of my Company?

smrtPhone Pro features can be enabled for Inbound and Outbound Calls. Learn how to activate Pro Dialing for your account

How to Activate Pro Dialing Features?

You can have one-click calling and text messaging within your Contacts App by installing the Chrome Extension

Podio Users: Enable Calling from Inside Podio

How to create a phone menu that gives callers options of who they want to ring

Can I Set up an I.V.R. for my Numbers?

Are you receiving strange calls from one of these numbers?

Why am I Getting Calls from these Strange Numbers?

Sending a text might fail for various reasons. Here are the most common reasons

Are there Common Errors when Sending Text Messages?

How do I find the Help Button - smrtPhone System?

For any doubts, you can check the live status of our platform.

Is smrtPhone Down?

Learn how you can talk to someone on our team to get your questions answered

Can I see a Demo of the smrtPhone System?

Using smrtPhone

Live Chat is a more effective and efficient mode of providing support for smrtPhone products compared to phone support

Why Don't You Offer Support Over the Phone?

Find out the next billing date for your subscriptions

When Will my Subscription Renew?

Call rates vary from country to country and they also depend on the options you select

How Much Does it Cost to Communicate from smrtPhone?

Billing and Administrative Questions

How an active subscriber can add smrtDialer power dialer to their account

How do I Sign Up for smrtDialer if I am a Current smrtPhone User?

Learn what happens when pressing Actions buttons

I deleted my smrtDialer Campaign. Can I recover it?

What's the Calling Order in smrtDialer Campaigns if a lead has more than one phone number?

What's the Order Lead Phone Numbers are Dialed in a smrtDialer Campaign?

smrtDialer seats are unnamed and those with the applicable permissions can swap Users in and out of seats

Are smrtDialer Seats Assigned to Specific Users?

Learn about this important smrtDialer Campaign setting

What does Phone Number Depth mean?

Change Lead Status or delete the Lead once your run a smrtDialer Campaign

Can I Change/Delete Leads from a Campaign?

Where to go to find smrtDialer guides based on your specific CRM

What are my smrtDialer Capabilities?

smrtDialer FAQs

Is this Trust/Brand Score affecting my MPS?

What is Trust Score and How Does it Affect Me?

What does it mean to be "not authorized for A2P text messages"? and how do I fix it?

Why do I get an A2P Warning Message?

Should I choose Low Volume Plan or Standard Brand Plan?

Which A2P Plan is Better for Me?

Traffic that is not registered will be blocked by carriers

What Happens with Unregistered Text Messages?

A2P is an initiative led by the major U.S. Mobile Phone Carrier

Does A2P 10 DLC Affect Regions Outside of the U.S.?

Learn why unregistered SMS/text communication is blocked

Why Text Messages May Fail to Send

A2P 10DLC

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smrtPhone Pricing

smrtDialer Pricing

Terms & Conditions

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