Yes, all Users can now search for messages inside their Google Chrome Extension Inbox, no matter what credentials they are signed in with.

Just type in the Search Bar the details you're looking for and hit Enter/the search button.


For Salesforce Users:

When you're in your smrtPhone CTI Dialer Inbox, there are two options at the top of the submenu under the header Messages: Inbox and Voicemail.

Your text messages will appear in the Inbox of this section and should be the default when clicking in. You can select any message from the list, read, and reply directly from this interface.

Now you can search for a particular SMS/text message, using the Search Bar inside your Inbox.

Cast about keywords, names/last names, or phone numbers - just type in what you are looking for and hit enter or the search button 🔍.


Search within conversation

Moreover, if you look for a particular detail within a conversation, you can do that, in the same way.

Go to that particular conversation, search for what you need, and then hit the search button or enter.

This function of searching throughout a conversation is also available:

  • for all users - only on the Google Chrome Extension

  • for Salesforce Users - Google Chrome Extension and CTI smrtPhone dialer


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