Text Messages and Voicemails are accessible from your Inbox.

<< Ensure your phone numbers are enabled to receive text messages

When logged in to smrtPhone from a web browser, your Inbox is accessible from the left navigation, from the menu icon that looks like two conversation bubbles.

In your Inbox you will find two sections with the following subsections:

Messages

  • Text messages for you personally

  • Voicemails for you personally

Groups

  • Group Names

    • Text messages for your Groups

    • Voicemails for your Groups

Note: If you need to be added or removed from a Group, please talk to your Account Administrator.

Notification on screen

You are also notified on the screen with a small popup and a gentle sound every time that you receive a voicemail (or a text message/MMS).

You can disable these notifications by accessing the upper right corner of your Dashboard > My Account > Toggle Notifications and set the Inbox Alert notification off.

For all these - text messages, voicemail, and even MMS you can simply click the pop-up notification once on your screen and it will lead you directly to that message/voicemail.

Also, you can choose to only receive a silent visual notification by toggling the "Mute Inbox Notifications".


How to read your text messages

When you click into the main Inbox section of smrtPhone, there are two options at the top of the submenu under the header "Messages": Inbox and Voicemail.

Your text messages will appear in the Inbox of this section and should be the default when clicking in. You can select any message from the list, read, and reply directly from this interface.

How to read text messages sent to your Group

Depending on how your administrator sets up your text message inbound communication/call flows, you may receive messages that are not necessarily sent to you personally but rather distributed to a group of which you are an assigned member.

To read and respond to messages that have been routed to a Group, look under the "Groups" section of the Inbox. Click into the Group that you are focused on. From there, you will be able to select the Inbox (text messages) or Voicemail for that Group.

How to listen to your voicemail

Listening to your personal voicemail or voicemails distributed to one of your Groups is the same as reading your text messages.

  • For personal voicemail: Click the Voicemail option under "Messages"

  • For Group voicemail: First select the Group, then select voicemail.


Bulk actions

Within the Inbox, you have the possibility to mark all your messages/voicemails - individual and from groups and to operate a bulk action on them:

  • mark them as read - all your voicemails or messages - depending on which inbox you selected - will appear as open

  • mark them as unread all your voicemails or messages - depending on which inbox you selected - will appear as unopened

  • delete all your voicemails or messages - depending on which inbox you selected - will be deleted

Please, keep in mind that you do not have an "Undo" button for the deleted conversations and they will be deleted for good.


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