Text Messages and Voicemails are accessible from your Inbox.

Here, in this article, you can learn:

When logged in to smrtPhone from a web browser, your Inbox is accessible from the left navigation, from the menu icon that looks like two conversation bubbles.

In your Inbox you will find two sections with the following subsections:


  • Text messages for you personally

  • Voicemails for you personally


  • Group Names

    • Text messages for your Groups

    • Voicemails for your Groups

Note: If you need to be added or removed from a Group, please talk to your Account Owner or the User who has appropriate Activity Management permissions.

Notification on screen

You are also notified on the screen with a small popup and a gentle sound every time that you receive a voicemail (or a text message/MMS).

You can disable these notifications by accessing the upper right corner of your Dashboard > My Account > Toggle Notifications and set the Inbox Alert notification off.

You can learn more about this matter by reading the article How to text using smrtPhone.

How to read your text messages

When you click into the main Inbox section of smrtPhone, there are two options at the top of the submenu under the header "Messages": Inbox and Voicemail.

Your text messages will appear in the Inbox of this section and should be the default when clicking in. You can select any message from the list, read, and reply directly from this interface.

How to perform Inbox Actions from your text messages

Use quick Inbox Actions to save time and organize your inbound communication. Once you've selected any text message from your Inbox, you will see an Actions dropdown menu. From here you can:

  • Create a Contact directly from the incoming text message

  • Call the sender back

  • Mark the Message Unread, so that you can easily return attention to it later

  • Mark the number as Spam

  • Delete the message

How to read text messages sent to your Group

Depending on how your text message inbound communication/call flows are set up, you may receive messages that are not necessarily sent to you personally but rather distributed to a Group of which you are an assigned member.

To read and respond to messages that have been routed to a Group, look under the "Groups" section of the Inbox. Click into the Group that you are focused on. From there, you will be able to select the Inbox (text messages) or Voicemail for that Group.

View Sender

In the Group Inbox on Web App, you can view which of your Users sent an outgoing message by rolling over the User icon next to the message. A label will pop up with the User's name. This is helpful for better team management and training as well as record keeping.

Don't forget that you can also see this information in your SMS logs, as well.

How to listen to your voicemail

Listening to your personal voicemail or voicemails distributed to one of your Groups is the same as reading your text messages.

  • For personal voicemail: Click the Voicemail option under "Messages"

  • For Group voicemail: First select the Group, then select voicemail.

Also, you can select the option to get a transcript for the voicemails you receive. These transcripts will be visible within your Web App Inbox tab.

Bulk actions

Within the Inbox, you have the possibility to mark all your messages/voicemails - individual and from groups and to operate a bulk action on them.

You can learn more about bulk actions by reading this article How to text using smrtPhone.

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