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smrtPhone Cloud Phone System
How to set up and use the smrtPhone account, customization and using the voice/text capabilities of your smrtPhone system.
smrtPhone Overview - Admin Dashboard
smrtPhone Overview - Account Settings
User Settings - How to Configure
smrtPhone Admin - Addresses
Using the Media Manager
How to Create smrtPhone Login Credentials
How to upload contacts to smrtPhone
Verified Caller ID
Intro to Call Recording
How to Manage Recording Storage
Call Logs and Text/SMS Logs
How to change your Timezone in smrtPhone
Webhooks from smrtPhone
Customize User permissions
How to set up a default Caller Id for your agents
How to use Sticky Caller ID
How to manage users and teams
How to set up individual User Voicemail
How to Change Account Owner
What is "Teams" and how can it be used?
How to add new users to smrtPhone
How to remove users from smrtPhone
Overview of Inbound Communications, Calls and Text/SMS - Call Flows
How to Build an Incoming Call Flow
How to Duplicate a Call Flow
Setting Who Receives a Call (Dial Applet) - Call Flows
How the Whisper Message Feature Works (Dial Applet Options) - Call Flows
Distributing Calls Among Agents (Round Robin Applet) - Call Flows
Allow callers to opt-out (DNC Applet) - Call Flow
How the Simultaneous Call Feature Works (Dial Applet Options) - Call Flows
Setting Business Hours (Business Hours Applet) - Call Flows
Creating a Phone Menu (IVR Menu Applet) - Call Flows
Play Announcement (Greeting Applet)
Voicemail Setup - Call Flows
How to add a number to your spam list
Setting up your phone numbers to receive SMS/MMS
How to Build an Incoming SMS/Text Flow
Receiving Incoming Text Messages (SMS Inbox Applet) - SMS Flow
Creating a texting Menu (Menu Applet) - SMS Flow
Setting Business Hours (Business Hours Applet) - SMS Flow
Setting an automatic text reply (Save and Reply Applet) - SMS Flow
How to view text messages and listen to voicemail on the web app
Amplifying notification of received text to other numbers (SMS notification) - Text Flow Applet Options
Mark unwanted texts as Spam
Trigger Webhook setting in SMS Flow
Activate Call Monitoring on Inbound Calls (Pro Feature)
Activate Call Monitoring for Outbound Calls (Pro Feature)
Call Waiting
How to use Call Monitoring (Pro Feature)
How to Barge into a Call (Pro Feature)
How to Use Whisper (Pro Feature)
Warm Transfer & Group / Conference Calling (Pro Feature)
Hold Call (Pro Feature)
Setting Up Geo Caller ID for Your Users (Pro Feature)
Contacts Page on Web App
Making a Call and Sending a Text with the "manual" smrtPhone Dialer
Transfer calls while using the smrtPhone dialers
Receiving a call in the Dialer
How to change your CallerID
Seeing your missed calls in the smrtPhone Dialer
How to change your audio settings in the smrtPhone Dialer
How to View Call/View Lead in CRM from the smrtPhone Dialer or Chrome Extension