Whether it is to ensure quality of customer service or to coach new agents during a conversation, Call Center Pro gives you the advanced functionality of a sophisticated call center solution, allowing you to monitor, whisper and barge into calls.

In order to enable Call Center Pro features for your incoming calls, you will need to turn on the Call Center Pro option inside your flow by going to Admin -> Flows and by editing the desired flow. This will enable your calls for Monitoring, Barging, Whispering, Warm Transfer, and Hold Music. 

Now that your call monitoring is enabled, learn how to use the Call Monitoring Feature >>

Did this answer your question?