The barge feature gives the Supervisor the option to join an active call. When joining, a conference call will be created between the supervisor, the agent, and the person on the line.

❗ Note: to use these features, you must turn ON the Pro Dialing.

  • for outbound calls - this feature can be turned on from Account Settings

  • for inbound calls - this feature can be turned on from Call Flows

In order to Barge into a call, you need to have granted permission and then access the Call Monitoring tab area by going to your Admin Dashboard and see Live Calls:

From here you can use the Feature by clicking the Barge button near the call that you want to Barge to. 

To stop and exit the call simply click the red Exit button 

Learn more about:

Did this answer your question?