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Enable Pro Dialing features (Monitoring, Barging, Whispering, Warm Transfer and Hold Music) for Incoming calls

Activate Call Monitoring on Inbound Calls (Pro Feature)

How to enable Pro Features (Barging, Whispering, Warm Transfer and Hold Music) for Outgoing Communications

Answer or decline new incoming calls in the same dialer while you are on a live phone call

Understanding the basics behind how you can monitor inbound and outbound calls as they happen in your system.

How to create a 3-way call between you, another User, and whoever is on the line using the Barge Feature

Use the Whisper Feature to consult with an Agent without being heard by the other person on the line

How to create a conference call between multiple users or phone numbers - and either stay on or drop off

Learn how to place an active call on hold and activate hold music.

How to enable and set up Geo Caller ID, which changes outbound phone numbers to match local, regional area codes

Find answers and get help from Intercom Support and Community Experts

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