Skip to main content
How to Join to a Call (Pro Feature)

How to create a 3-way call between you, another User, and whoever is on the line using the Join Feature

Tudor Deak avatar
Written by Tudor Deak
Updated over 2 months ago

The Join feature allows a Pro Subscriber with applicable permissions to join an active call on their Account. When joining, a conference call will be created between two users and the person on the line. For example: a Supervisor, an Agent, and a Lead.

To use these features, you must have Pro Dialing turned ON.

  • Outbound Calls - Pro Dialing (which includes Join) can be turned on from Account Settings

  • Inbound Calls - Pro Dialing can be turned on from Call Flows

    toggle

To join into a call, you need to have granted permission and then go to:

Admin Dashboard > Call Monitoring > Live Calls.

call monitoring

From here, click the Join button related to the call you want to join. 

barge - join

To exit the call, simply click the red Exit button. If you want to join again to this call, start over with any option you want.

Did this answer your question?