For a business, changing a phone number can sometimes be painful, such as existing marketing materials or phone numbers memorized by long-standing clients. We get it! Moving to smrtPhone doesn't mean you have to leave your other numbers behind. You can port them into your smrtPhone system and work them seamlessly into your more efficient, smrtPhone-driven processes.

We are happy to guide you through this process, which requires coordination between your existing carrier and our underlying provider (Twilio.) We typically take the lead, with input and verification from you.

However, there are many steps that are out of our control in terms of timeline. Porting times can vary widely. We usually see the porting process taking 1-3 weeks, once all of the paperwork has been submitted.

Many clients choose to secure new, additional phone numbers to begin to get the full benefits from smrtPhone immediately. They either fold these new numbers in to the portfolio once the other numbers port, or they release/delete the new numbers.

How does porting work?

The process of porting a number to smrtPhone is very simple and the support team will assist you throughout the entire process.  The process includes 3 stages :

     1. Submitting a porting request

The first step is to Open up a chat on our live support with the title "Porting Numbers" - the support team will contact you shortly in order to advance to the next step

     2. Gathering Information

A porting file will be created and you will be asked to provide the following: 

  • Your current provider that you are porting your numbers from

  • A list with the numbers that you want to port (Don't forget that you can add a name for each number)

  • What type of account you have with your current carrier? (Business/Residential)

  • A business Name. (If applicable)

  • Your full address.

  • Billing statement. (An invoice from your current carrier - PDF)

After you provide our team with the information mentioned above, a Letter of Authorization will be sent to your email. You will need to sign it as this LOA is essential in our porting procedure. 

     3. The transfer

This is the last step of the porting process. It takes between 1 and 4 weeks to port a phone number to smrtPhone. There is no downtime as the number remains active on your current provider till it is not ported to smrtPhone. When your porting request is approved, we get a specific porting date and time from our telecom partner. And, at this specific scheduled time, your number is switched over to smrtPhone.   

Do not cancel your previous provider's account till the porting is completed. Once, we receive the above mentioned docs, we will submit a number porting case with both your and our operators & take this forward.  

smrtPhone does not perceives any fees for the porting process, however, the charging for the phone numbers will begin as soon as the numbers are transferred to your smrtPhone account 

Please note: if you wish to cancel your smrtPhone account, you must port out all of the numbers you wish to retain before the cancelation is completed. There is no way to retrieve numbers that have been left on a cancelled account.

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