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Can I Use my Existing Phone Number with smrtPhone?
Can I Use my Existing Phone Number with smrtPhone?

How to port your current phone numbers to smrtPhone.

Tudor Deak avatar
Written by Tudor Deak
Updated over a week ago

Can I port my numbers into smrtPhone? Yes!

For a business, changing a phone number can be painful, especially if you have a lot of existing marketing materials or phone numbers in use by long-standing clients. We get it!

Moving to smrtPhone doesn't mean you have to leave your other numbers behind. You can port your number(s) into your smrtPhone system and work them seamlessly into your more efficient, smrtPhone-driven processes.

We are happy to guide you through this process, which requires coordination between your existing carrier and our underlying provider. We have a dedicated LNP manager who will take the lead and guide you through the process. You simply need to contact Support on our live chat and they will connect you.


What to Know About Porting Phone Numbers to smrtPhone

While we can facilitate the porting process, the actual transfer of numbers happens between your carrier and our underlying carrier.

We will help you gather all of the information you need and place the request. smrtPhone is considered a third party advocating for you. We can follow up on your behalf to try to influence the process.

smrtPhone can help guide, but we don't control the process!


Porting Can Take Time

Porting times vary. We usually see the porting process take 1-3 weeks, once all of the paperwork has been submitted and confirmed. This timeline can stretch longer if the paperwork is rejected for incorrect or non-matching information. Or, it can be shorter (for example, if your current provider uses the same underlying provider that we do.)

Many clients choose to secure new, additional phone numbers to get the full benefits from smrtPhone immediately. They either fold these new numbers into the portfolio once the other numbers port, or they release/delete the new numbers when their ported ones arrive.


Voice and Texting Port Separately - Although Typically in Unison

Sometimes you'll experience an incomplete port for a short period of time, where the voice capability has transferred to the new carrier but texting has not. Typically, this fixes itself over several hours. If the issue persists, please reach out to our Support Team.

Set Call Flows ahead of time for a better experience

Once your phone number is in smrtPhone, our system needs to know which User or Team to ring for an incoming call. The best way to create a seamless experience for your callers when porting live numbers is to set up your smrtPhone Call Flows as soon as you initiate the port.

Before the numbers arrive, you can invite your Users into your smrtPhone account, create Teams as needed, and design your Call Flows and SMS Flows. Once your ports are completed, it takes less than a minute to get your phone numbers connected to the proper Call Flow, ensuring no interruption for your callers.

Add some credit to your balance and secure one phone number. Test each call flow using this new number to ensure it works the way you want. Then, remove the number when you no longer need it.


How do You Port a Phone Number to smrtPhone?

The process of porting a number to smrtPhone is very simple, and the support team will assist you throughout the entire process.  

The process includes 3 stages :

1. Submit a porting request

The first step is to open up a chat on our live support concerning Porting Numbers. Our Support Team will contact you quickly to help.

2. Gather the needed information

A porting file will be created, and you will be asked to provide the following: 

  • Your current provider that you are porting your numbers from

  • A list with the numbers that you want to port (you can add a name for each number)

  • Type of account you have with your current carrier (Business/Residential)

  • Business name (if applicable)

  • Your full address

  • Billing statement (an invoice from your current carrier - PDF)

After you provide our team with the information mentioned above, a Letter of Authorization (LOA) will be sent to your email. You will need to sign it, as this LOA is essential to our porting procedure. 

Delays in providing this information will extend the porting timeline.

3. The transfer

This is the last step of the porting process. It can take between 1 and 4 weeks to port a phone number to smrtPhone. There is no downtime as the number remains active on your current provider until it is ported to smrtPhone.

When your porting request is approved, we get a specific porting date and time from our telecom partner, at which point your number is switched over to smrtPhone.   


Important Reminders

Do not cancel your previous provider's account until the porting is completed!

smrtPhone does not receive any fees for the porting process; however, you will be charged for the phone numbers as soon as they are transferred to your smrtPhone Account. Make sure your credit balance accounts for the arrival of your ported numbers to avoid temporary pausing of the account for a negative balance.

If you wish to cancel your smrtPhone account, you must port out all of the numbers you wish to retain before the cancelation is completed. There is no way to retrieve numbers that have been left on a canceled account.

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