To cancel your smrtPhone/smrtDialer account you need to get online with one of our colleagues from the Support Team through the live chat.
For account cancelation, you can find the button here: head to the Account menu (upper right corner) > Billings and Logs and there will see the Cancel subscription button.
You may want to read this article here, to see the entire process: How to cancel your smrtPhone Account >> Here you are provided with all steps of this process, and the aftermath.
Canceling your smrtPhone account triggers canceling smrtDialer subscription too since our power dialer cannot function without a smrtPhone subscription.
Note: to cancel the smrtPhone subscription you have to be the Account Owner.
For the smrtDialer subscription: Account menu (upper right corner) -> Billings and Logs -> Products and there will see the Cancel smrtDialer subscription button.
They will register your request and send it further to the finance team who will resolve the issue as soon as possible.
Also, please keep in mind that we have alternatives for your subscription and you might want to reconsider and simply upgrade/downgrade to meet your needs.
Our team is available weekdays from 9am-9pm ET. After-hours messages are returned the next business day.