Subscription & Usage
smrtPhone's simple pricing structure for our cloud-based phone system is based on a company-level subscription and usage. Instead of being charged per user, you pay one monthly subscription for access to the platform for your whole team, and then you use a shared pool of credit for the actual transactions that you make (minutes, texts, call recording storage, etc.)
Subscriptions can be month-to-month, or you can choose to lock into an annual subscription for a discount.
To access smrtPhone you will need:
A subscription to one of our plans
Credit to your smrtPhone system for usage
Why Not Unlimited Calls?
We use the pay-as-you-go model because it is the most straightforward and puts you in total control of your costs. You see your exact usage through logs, and you can match those logs with billing to understand how to manage your own costs. We don't offer all-included or unlimited usage plans because we operate under the philosophy of Radical Transparency.
Other providers who offer included minutes assume they can make extra money off of use-or-lose minutes that are baked into the price (remember the adage: the house always wins!). We want our relationship to be a symbiotic, win-win business partnership.
For the most up-to-date pricing, please refer to the pricing page of our website, and for U.S.-based clients, we have a specific USA Pricing Guide for usage costs (phone numbers, minutes, call recording & storage, etc.).
smrtPhone Subscription Plans
There are 3 different smrtPhone plans from which you can choose: Standard, Pro, and Enterprise
Every account includes these great features:
Simple Number Management
Quick & Easy Call Management
Call Tracking in CRM
Inbound & Outbound Text Messaging
Mobile Phone Connection through 3rd party apps
Live Support, weekdays 9 am - 9 pm ET
Comprehensive I.V.R. Capability
The smrtPhone Standard plan includes 10 users and is perfect for small teams and startups.
Level Up with smrtPhone Pro
smrtPhone Pro includes all of the productivity-boosting features of the Standard plan, plus additional features that are popular with companies that target multiple regions or have geographically dispersed teams, and are growing to need more Users.
All Standard Features
Geo Caller ID
Access to Pro Plugins
Have Unique Needs? Try an Enterprise Plan
The Enterprise Plan is custom designed to fit your specific requirements. Our team will create a plan tailored to your business. We’re happy to speak with you about your needs and create a personalized program for you.
Our system is designed to scale as large as you want to go, but for larger accounts, we’ll likely need to customize your support and dedicate some resources to you, so please contact us to discuss by using the chat icon in the bottom right corner.
Choose Monthly or Annual Subscription Billing
All smrtPhone subscriptions have no long-term contracts and no cancellation penalties. You can pay month-to-month or select annual billing for a 20% discount.
Ongoing Usage: Maintaining Your smrtPhone Balance
In addition to subscription fees, you pay for all usage including phone numbers, call recording & storage, text messages, and call minutes.
To make/receive calls or texts, and to pay for the numbers you have in your account, you will need to maintain a pre-paid balance of credit loaded into your system. The amount of credit remaining in your account is visible on your dashboard.
If you run out of credit, your account will be suspended from activity until you top up again. You can set an Auto Top-Up that will charge your card at whatever threshold you set. After a month or two of billing, you should get a sense of what the right threshold is to minimize excessive credit card charges while keeping your balance where it needs to be to accomplish your business goals.
To read answers to common questions about pricing, head to our Billing FAQ ⇢