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Sales, Billing & Pricing
Sales, Billing & Pricing
Learn more about how smrtPhone pricing works and get answers to frequent questions about billing.
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25 articles in this collection
Written by
Jordan Samuel Fleming,
Tudor Deak,
Georgiana Mirita
and 1 other
Billing Questions
Monthly Usage and Charges
In Billing and Logs you can see your monthly charges and usage
Written by
Georgiana Mirita
Updated over a week ago
Enabling Auto Top-Up
How to sign up for automatic recharge, which will replenish your account credit when your balance falls below a set amount
Written by
Tudor Deak
Updated over a week ago
Auto Top Up and Batch Billing Explained
Sometimes you may get charged multiple times in quick succession - this video explains why that happens.
Written by
Jordan Samuel Fleming
Updated over a week ago
What does it mean to have a negative balance?
If you run your available credit into the negative, your account will be paused
Written by
Tudor Deak
Updated over a week ago
What happens to billing when I change my subscription level?
If you change your subscription our billing system will update and pro-rate any changes.
Written by
Jordan Samuel Fleming
Updated over a week ago
Do you charge sales tax?
smrtPhone applies all required taxes based on the region(s) in which you operate.
Written by
Tudor Deak
Updated over a week ago
Can I have a refund?
smrtPhone has a well defined and limited refund policy
Written by
Tudor Deak
Updated over a week ago
How to View Receipts
Receipts for credit card charges can be found under Billing & Logs from the smrtPhone Dashboard
Written by
Kyle Perry
Updated over a week ago
Pricing, Subscriptions, and Signing up
Is my free trial really free?
The smrtPhone free trial is a free, limited subscription.
Written by
Tudor Deak
Updated over a week ago
How much does smrtPhone cost?
You will be charged a subscription fee and must maintain a credit balance for usage
Written by
Tudor Deak
Updated over a week ago
Are my calls included?
All usage is deducted from your credit balance.
Written by
Tudor Deak
Updated over a week ago
Why is smrtPhone not all-inclusive?
We have chosen the most transparent pricing structure - you only pay a company subscription and for direct usage
Written by
Tudor Deak
Updated over a week ago
Which smrtDialer Plan should I sign up for? Single or Multi-line?
How many lines do you want to dial simultaneously?
Written by
Tudor Deak
Updated over a week ago
How to use promotional codes
Written by
Georgiana Mirita
Updated over a week ago
Is smrtPhone more expensive than other systems?
Usually not, but sometimes. However, we always win when it comes to value and benefits to your business.
Written by
Tudor Deak
Updated over a week ago
Do I have to pay for my numbers every month?
There is a nominal monthly fee for maintaining your phone numbers within smrtPhone
Written by
Tudor Deak
Updated over a week ago
Why do I have to top up my account?
Your credit balance is what funds the transactional usage of smrtPhone
Written by
Tudor Deak
Updated over a week ago
Can I convert an annual subscription into monthly payments?
What happens if I accidentally signed up for annual subscription when I wanted monthly?
Written by
Tudor Deak
Updated over a week ago
How to upgrade from single line to multi-line smrtDialer
Written by
Georgiana Mirita
Updated over a week ago
Can I purchase smrtDialer without smrtPhone?
It is required to have a smrtPhone subscription to use smrtDialer
Written by
Tudor Deak
Updated this week
How to modify your current smrtPhone plan
You can upgrade or downgrade your smrtPhone plan from inside the dashboard
Written by
Georgiana Mirita
Updated over a week ago
How to downgrade from multi-line to single line smrtDialer
Learn how to change your power dialer subscription from a multi-line option to a single line one
Written by
Georgiana Mirita
Updated over a week ago
Is an Enterprise subscription right for me?
Our Enterprise subscription is all about volume and getting bulk discounts.
Written by
Tudor Deak
Updated over a week ago
If I cancel will I lose my numbers?
You must port out any numbers you wish to keep before canceling your account
Written by
Tudor Deak
Updated over a week ago
How to Cancel your smrtPhone Account
We require you to confirm cancelation with our team because of the permanent nature of deactivating your account.
Written by
Tudor Deak
Updated over a week ago