Sales, Billing & Pricing

Learn more about how smrtPhone pricing works and get answers to frequent questions about billing.

19 articles in this collection
Written by Jordan Samuel Fleming and Tudor Deak

Billing Questions

Enabling Auto Recharge

How to sign up for automatic Top Up, which will recharge your account when your balance falls below a set amount

Written by Tudor Deak
Updated over a week ago

Auto Top Up and Batch Billing Explained

Sometimes you may get charged multiple times in quick succession - this video explains why that happens.

Written by Jordan Samuel Fleming
Updated over a week ago

What does it mean to have a negative balance?

If you run your available credit into the negative, your account will be paused

Written by Tudor Deak
Updated over a week ago

What happens to billing when I change my subscription level?

If you change your subscription our billing system will update and pro-rate any changes.

Written by Jordan Samuel Fleming
Updated this week

Do you charge sales tax?

smrtPhone applies all required taxes based on the region(s) in which you operate.

Written by Tudor Deak
Updated over a week ago

Can I have a refund?

smrtPhone has a well defined and limited refund policy

Written by Tudor Deak
Updated over a week ago

Pricing, Subscriptions, and Signing up

How much does smrtPhone cost?

You will be charged a subscription fee and must maintain a credit balance for usage

Written by Tudor Deak
Updated over a week ago

Is my free trial really free?

The smrtPhone free trial is a free, limited subscription.

Written by Tudor Deak
Updated over a week ago

Why do I have to top up my account?

Your credit balance is what funds the transactional usage of smrtPhone

Written by Tudor Deak
Updated over a week ago

Do I have to pay for my numbers every month?

There is a nominal monthly fee for maintaining your phone numbers within smrtPhone

Written by Tudor Deak
Updated over a week ago

Are my calls included?

All usage is deducted from your credit balance.

Written by Tudor Deak
Updated this week

If I cancel will I lose my numbers?

You must port out any numbers you wish to keep before canceling your account

Written by Tudor Deak
Updated over a week ago

How does pricing work?

We operate on a pre-paid model to ensure that you never get a bill you aren’t expecting.

Written by Tudor Deak
Updated over a week ago

Why is smrtPhone not all-inclusive?

We have chosen the most transparent pricing structure - you only pay a company subscription and for direct usage

Written by Tudor Deak
Updated over a week ago

Is smrtPhone more expensive than other systems?

Usually not, but sometimes. However, we always win when it comes to value and benefits to your business.

Written by Tudor Deak
Updated over a week ago

Can I convert an annual subscription into monthly payments?

What happens if I accidentally signed up for annual subscription when I wanted monthly?

Written by Tudor Deak
Updated over a week ago

Can I purchase smrtDialer without smrtPhone?

It is required to have a smrtPhone subscription to use smrtDialer

Written by Tudor Deak
Updated over a week ago

What's the difference between smrtDialer single line and multi-line?

How many lines do you want to dial simultaneously?

Written by Tudor Deak
Updated over a week ago

Is an Enterprise subscription right for me?

Our Enterprise subscription is all about volume and getting bulk discounts.

Written by Tudor Deak
Updated over a week ago