🥺 We’re truly sorry to hear you're considering leaving us.
Before you make a final decision, we want to make sure you have all the information you need — and offer any support we can.
Canceling your smrtPhone account is a permanent step, and we want to be sure it’s the right one for your business.
Who Can Cancel
Only the Account Owner can initiate a cancellation request for either smrtPhone or smrtDialer subscriptions.
How to Cancel Your Account
If you still wish to proceed, here’s how to cancel:
Go to your Account Menu (top right corner) > Billing & Logs.
From the left-hand side, select Products.
Click the Cancel Subscription button next to your account.
You’ll be asked to complete a short survey — to help us understand if there’s a way to better meet your needs. Pressing the button will open a survey to proceed with the cancellation. Depending on your responses, the outcome can be:
Changing your mind and keeping the smrtPhone account
Book a meeting with the Customer Success Team in order to find better solutions than closing your account
Confirm cancellation by typing CONFIRM into the cancellation box. Any other form of the word will trigger an error, the letters must be all capitalized.
You can ask for a cancellation only if you are the Account Owner.
You will need to acknowledge some important information, including that you will lose any smrtPhone phone numbers that you have not ported out of the system.
❗ Canceling your smrtPhone account will also automatically cancel your smrtDialer subscription.
If you only wish to cancel smrtDialer (not smrtPhone), you can manage it separately under the Products tab.
smrtDialer Subscription
If you want to cancel only the smrtDialer subscription, access the Account menu (upper right corner) > Billings and Logs > Products and there will be the Cancel Subscription button, next you your smrtDialer details.
What Happens After Cancellation
If you decide to cancel:
All smrtPhone data (agents, call flows, call logs, recordings, billing history) will be permanently deleted.
Any remaining credits on the account are non-refundable.
Phone numbers not ported out beforehand will be lost and unrecoverable. You read more about it here.
Rest assured, your CRM data (contacts, call logs, texts) will remain untouched.
After cancellation, smrtPhone accounts cannot be reactivated.
We encourage you to take a moment to be sure this step is right for your business.
If you decide to return in the future, you're always welcome to start fresh with a new account and rebuild your settings at your own pace.
🧠 Before You Decide: Let’s Explore Other Options
Many times, a simple change can make a big difference.
We’re here to help you find the best fit for your needs:
Modify your current plan — upgrade, downgrade, or customize.
Adjust your smrtDialer subscription.
Speak with our friendly Success Team — no pressure, just honest advice.
We’d love the chance to work through any concerns you have together.
You can book a meeting here:
🙏 Thank You for Being Part of smrtPhone
Whether you stay or leave, we appreciate the trust you've placed in us.
If you decide to return someday, we’ll be here to welcome you back with open arms.
❤️ We're Here to Support You! ❤️
