🥺 We’re truly sorry to hear you're considering leaving us.
Before you make a final decision, we want to make sure you have all the information you need, and offer any support we can.
Canceling your smrtPhone account is a permanent step, and we want to be sure it’s the right one for your business.
Who Can Cancel
Only the Account Owner can initiate a cancellation request for either smrtPhone or smrtDialer subscriptions.
How to Cancel Your Account
If you still wish to proceed, here’s how to cancel:
Go to your Account Menu > Billing & Logs.
From the left-hand side, select Products.
Click the Cancel Subscription button next to your account.
Carefully read what will happen to your account if you cancel:
Phone numbers will be removed from your account and cannot be recovered
Call recordings will be permanently deleted (if your CRM was integrated, you will still have the logs in there)
You can still change your mind in the next 90 days, afterwards, all is permanently lost
smrtDialer subscription will also be canceled
Change your mind and keep your account, or confirm your cancellation
You’ll be asked to complete a short survey to help us determine if there’s a better way to meet your needs. Pressing the button will open a survey to proceed with the cancellation.
We would like to hear what made you make this decision. Schedule a call with our Customer Success Team.
You can ask for a cancellation only if you are the Account Owner.
You will need to acknowledge some important information, including that you will lose any smrtPhone phone numbers that you have not ported out of the system.
❗ Canceling your smrtPhone account will also automatically cancel your smrtDialer subscription.
If you only wish to cancel smrtDialer (not smrtPhone), you can manage it separately under the Products tab.
smrtDialer Subscription
If you want to cancel only the smrtDialer subscription, access the Account menu > Billings and Logs > Products. There, you will find the Cancel Subscription button next to your smrtDialer details.
What Happens After Cancellation
If you decide to cancel:
All smrtPhone data (agents, call flows, call logs, recordings, billing history) will be permanently deleted.
Any remaining credits on the account are non-refundable.
Phone numbers not ported out beforehand will be lost and unrecoverable. You read more about it here.
Rest assured, your CRM data (including contacts, call logs, and texts) will remain intact.
After complete cancellation, smrtPhone accounts cannot be reactivated.
Change your mind in 90 days
We encourage you to take a moment to ensure this step is right for your business.
Your request will be in place, and you can continue using your account until the end of the subscription.
You can change your mind and reactivate your subscription to continue using your account.
Just to let you know, when you asked for a smrtPhone cancellation, smrtDialer was also canceled. If you reactivate your smrtPhone account, the smrtDialer subscription must also be manually activated.
After 90 days, everything will be erased. If you decide to return in the future, you're always welcome to start fresh with a new account and rebuild your settings at your own pace.
🧠 Before You Decide: Let’s Explore Other Options
Many times, a simple change can make a big difference.
We’re here to help you find the best fit for your needs:
Modify your current plan, upgrade, downgrade, or customize.
Adjust your smrtDialer subscription.
Speak with our friendly Success Team, no pressure, just honest advice.
We’d love the chance to work through any concerns you have together.
You can book a meeting here:
🙏 Thank You for Being Part of smrtPhone
Whether you stay or leave, we appreciate the trust you've placed in us.
If you decide to return someday, we’ll be here to welcome you back with open arms.
❤️ We're Here to Support You! ❤️
