Annual subscriptions are priced at a discount versus 12 months of the monthly pricing, approximately 20% off. We have a firm refund policy on Annual subscriptions with one exception: If you select the plan by accident and alert us within 24 hours, we will happily work with you to transfer your annual subscription into a monthly one, either by giving you call credit or, in limited circumstances, giving you a percentage refund.
Furthermore, you are not locked into staying with an annual subscription year over year. You can move back to a monthly plan at any time from the Billing & Logs > Product page. Once your annual plan term is complete, you will switch over to being billed monthly.