Each smrtPhone plan comes with its own benefits and different costs. There are some differences between a Standard and a Pro Subscription in terms of pricing and accessing features. (see pricing here >>)

A Standard Subscription provides you with features like:

  • Click-to-Call Chrome Extension

  • Call Tracking in CRM

  • Instant Numbers

  • User/Group Management

A Pro Subscription brings along features like:

  • Warm Transfers

  • Call Monitoring

  • Agent Whisper

  • Call Barging

You can learn more about these benefits by reading this article here: How does smrtPhone pricing work? >>

Upgrading to a Pro Subscription

If you have a Standard Subscription and you want to upgrade to the Pro Subscription, you simply need to access your upper right corner Dashboard - as an Account Owner.

Select Billing&Logs and then click on Products.

Here, along with all the smrtPhone subscriptions that you purchased, you can see the option to Upgrade, on the right side.

Select this option and then confirm your choice. And now you can enjoy the Pro Plan features.

Downgrading to a Standard Subscription

The steps are exactly the same when comes to downgrading. The first step is accessing Admin Dashboard -> My Account -> Billing & Logs -> Products and then just selecting the Downgrade option.

Of course, there will be always the possibility to upgrade from a Standard Subscription to a Pro one.

Note: This action is only permitted to the Account Owner and Users with the applicable Finance & Billing permissions.

If you need more information about what happens to your bills when upgrading or downloading the subscription, please read this article here: What happens to billing when I change my subscription level? >>

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