How to Use Promotional Codes
Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

smrtPhone wants to show its appreciation towards new and loyal clients alike.

So smrtPhone will occasionally offer, and under some specific conditions, promotional codes applied to your subscription or to your balance.

These codes can only be accessed by the Account Owner and can be seen in Billing&Logs and also on your receipt.

πŸ’³ Promotional Discount Codes for Subscriptions

Some of our Partners have discount codes they are able to provide for smrtPhone subscriptions. These can be applied to monthly subscriptions only and typically are entered when a new account is created, on the billing details page of setup. They can only be used once per account, per product. This means you can use the code once for smrtPhone and once for smrtDialer in the history of your account.

If you are an active client who has received a code for something special or as a thank you, you will need to reach out to our Support Team to have it applied to your account. If you have an annual subscription, we can translate the expected discount as if you had a monthly subscription and add it to your credit balance.

βš–οΈ Promotional Codes for Credit Balance

Occasionally as a thank you or due to a partnership promotion, we will offer a top-up to your credit balance. These credit balance promotional codes are available to both new and existing clients.

To use one, click on the "Add Funds" button at the top of your Web App dashboard. In the pop up window, click on the button that says "Use Promotional Code" and then enter the code there. The money will be immediately applied to your credit balance and the record of this will be visible in Billing History in Billing & Logs.

πŸ› οΈ Troubleshooting while Using Codes

If you get an error while trying to apply the promotional code, the reasons are pretty simple:

  • The code is case sensitive and you need to adjust the capital letters

  • The availability time for the code has expired

  • There is a typo while applying the code

  • Any other type of error that will show up while trying to activate the code will be displayed on your screen - you can reach out to our Support Team or your CRM provider

πŸ’‘ Enabling Auto Top-Up β‡’

πŸ’‘ Changing subscriptions β‡’

πŸ’‘ Refund policy β‡’

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