Call Logs and SMS logs report on all communications transactions by month.

Logs are a great way to understand the individual items that are billed. You can see the different activity in more detail - especially the per transaction pricing - than you can in the Podio Communications App.

Where can you see your Call Logs and SMS Logs?

Your logs are available under your Account Menu, in the upper right.

Once you click through, you can choose whether you'd like to view Call Logs or SMS Logs.

Call Logs

When looking at call logs: First, make sure you are in the correct month, by using the drop-down menu on the upper right. Then, you can see all activity for that month, including:

  • Direction (inbound/outbound)

  • Status

  • From number

  • To number

  • How much it cost

  • Duration/length

  • "View in Podio" button that will take you to the Podio item

  • Any associated call recording

You can also filter the results to find specific calls that you'd like to analyze.

SMS Logs

Similar to Call Logs, you can see:

  • Date

  • From (number)

  • To (number)

  • Content - if you hover over, the message will pop up

  • Direction (inbound/outbound)

  • Price

You can also filter your SMS Logs to find a specific message.

One thing to remember is that SMS texts are charged per 140 characters. Texts that are longer than 140 will be charged as two messages, even though for most carriers they appear to the recipient as a single message.

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