smrtPhone

Understanding call flows and setting how the system handles incoming phone calls and text messages.

Overview of Inbound Communications, Calls, and Text/SMS - Call Flows

Use the Flow Builder to direct smrtPhone on where to route your inbound calls

Sometimes it's easier to copy an existing call flow and make adjustments than it is to start from scratch

How to use the Dial Applet to determine which users/teams will receive calls that come in on a specific phone number

How to customize the message your users will hear when a call is routed to them

Learn how to evenly distribute inbound phone calls among agents within a team, while providing superior service to your clients

Let leads opt-out from hearing from you by adding themselves to your DNC List

The Business Hours Applet lets you set different rules for how calls should be handled during or outside business hours

Step-by-step instructions for building an Interactive Voice Response menu that allows callers to choose their path.

You can play a message for your caller after a ring or as part of an IVR menu

How to use the Voicemail Applet to send incoming calls to your individual or team inbox.

Block numbers to stop them from being able to call or text your smrtPhone numbers

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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