Allow Callers to Opt-Out (DNC Applet) - Call Flow

Allow your leads to let you know they don't want to hear from you by adding themselves to your DNC List

Ellen Sluder avatar
Written by Ellen Sluder
Updated over a week ago

Compliance is a very important matter these days. As businesses and individuals, we all want our privacy respected.

smrtPhone system also allows you to offer your callers the option to Opt-out of a conversation. Either you mark them DNC during the conversation or allow them to Opt-out directly by themselves, you have options to comply with the latest regulations within the system.

The DNC Applet can be used with your Call Flows IVR applet, giving your callers the power to unsubscribe or Opt-out from your calls and texts.

How to Use the DNC Applet

The DNC Applet can be used with the IVR Applet in Call Flows so create an option for callers to add themselves to your Do Not Call list.

When you drag the IVR Applet into the Flow Editor, you can program menu options. Select a keypress number to be designated for DNC. Drag the DNC Applet to that key press.

When the caller selects that option, they will hear a confirmation message, and then the call will be disconnected.

Make sure you explain in your IVR Menu Prompt message which keypress is for the IVR.

See the DNC Status

If you set a DNC status for any of your leads, you can easily see that in smrtPhone. Access the Contacts menu from your dashboard and see the status of the lead.

Salesforce Users

After you mark a lead as DNC, this new action is going to be synced to your CRM and can be seen in the Comments section.

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