The DNC Applet can be used with your Call Flows IVR Applet giving your callers the power to "unsubscribe" or "opt-out" from your calls and texts.
How to use the DNC Applet
The DNC Applet can be used with the IVR Applet in Call Flows so create an option for callers to add themselves to your Do Not Call list.
When you drag the IVR Applet into the Flow Editor, you can program menu options. Select a keypress number to be designated for DNC. Drag the DNC Applet to that keypress.
When the caller selects that option, they will hear a confirmation message and then the call will be disconnected.
Make sure you explain in your IVR Menu Prompt message which keypress is for the IVR.
Salesforce Users
After you mark a lead as DNC, this new action is going to be synced to your CRM and can be seen in the Comments section.
