An alternative to crafting a new call flow from a blank slate is copying an existing call flow and make adjustments.

It's super simple:

  • Locate the flow you'd like to copy

  • Mouse over it and click the 📑 copy icon

  • Confirm that you want to copy this flow and you'll be automatically placed into the flow editor to make any needed refinements.

  • Once you have completed your updates, saved, and closed the flow, you'll see it listed at the bottom of your Call Flow list.

  • From there, you can click the 📝 pen icon to Edit/Update the new flow name.

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