Almost all smrtPhone phone numbers are text-enabled, but some quick setup is required to enable full texting capability.
The first thing to do is double-check that your number is text-enabled (SMS/MMS). You can do this in the Phone Number section of smrtPhone.
Sending Text Messages from smrtPhone
Without any additional setup, you are able to send outgoing text messages using the smrtPhone Web App (browser), Chrome Extension, or Mobile App. HOWEVER, if you do not do a quick setup, you will not receive any replies that are sent.
Enable Incoming Text Messages
To receive inbound text messages, you must have an SMS flow created and enabled for the phone number.
Enable Sending Texts from Podio
You can also send text messages from within Podio, but only if you have the proper automation setup.
Texting rules and /or prohibitions
smrtPhone uses Twilio as our underlying carrier to send SMS/text messages. Violating Twilio's regulations might affect your account
Consent can't be bought, sold, or exchanged
The initial message that you send must include:
Anything that is illegal in the jurisdiction where the message recipient lives
First - work in good faith
Prior to sending the first message, you must obtain an agreement (FCC compliance)
In the U.S. - keep in mind federal and state legislation applies (e.g. Cannabis.)
Country-specific rules like age and Geographic Gating
Second - suspend or remove access if guidelines and standards are not respected
Contact initiated by an individual doesn’t need a prior consent request
Hate speech, harassment, exploitative, abusive communication
Informational content to an individual based on a prior relationship doesn’t need a consent request
Fraudulent messages or malicious content, such as malware or viruses
Periodic Messages and Ongoing Consent of reconfirming consent
Spreading similar or identical messages misspelled words or non-standard opt-out phrases with the clear effect of evading
Identifying Yourself as the Sender
Any content that is designed to intentionally evade filters
👁🗨 If you need further information, please check: