There are a range of permissions users within smrtPhone can have, set by the Account Owner.
The structure is simple:
Users with different permissions
Users can have customized permissions, some of which allow for global changes, depending on what the Account Owner has granted.
Changes Only Account Owners Can Make
When an Account Owner transfers ownership to a new user, they have to be sure that this user has all permissions granted in their CRMs - they have to be an Admin (or the equivalent role) with full permissions in the CRM.
How to Change Account Ownership
Go to the Account Settings section of the Admin panel
Under the tab General Settings, it shows the current Account Owner
Press the blue Change Owner button
Select the new Account Owner from the drop-down menu
Confirm the update by clicking the green Select as Account Owner button