The best option when you want to use an existing phone number within your smrtPhone system is to port the phone numbers. However, we outline other options in this article for those who choose not to port.
The legacy smrtPhone feature of Verified Caller ID will eventually be phased out as STIR/SHAKEN becomes the industry standard.
For information on STIR/SHAKEN, also known as Certified Caller ID read this article ⇢
Alternative to Porting Numbers
An alternative to porting numbers is adding a Verified Phone Number (Verified Caller ID). Verified numbers are numbers that have not been ported to our provider/smrtPhone but are accessible via smrtPhone for making outbound calls only.
Outbound calls will be tracked similarly to smrtPhone numbers
Inbound calls will not ring through smrtPhone
Text messaging is not available inbound or outbound via smrtPhone for Verified Caller ID.
How Do You Add a Verified Caller ID?
Adding a Verified Phone Number or Caller ID in smrtPhone means adding an existing non-provider phone number, like the number to a wireless phone or a landline in your home or office.
smrtPhone allows verified phone numbers to be used as a caller ID on outbound calls (this feature is not available for outbound messaging. You can not send outbound texts). The number must be validated in your smrtPhone platform before it can be used for outbound calls.
You will need to access the Verified Caller IDs section and press the Add New Caller ID button to add the phone number.
Once selected, you will need to insert your personal phone number, and the system will reach out to you with a verification code.
You get your verification code via an SMS or pop-up on your screen. Introduce it in the box, and press Verify.
After the system confirms that the validation code was inserted correctly, the phone number can be found on your smrtPhone account and listed on your Caller IDs.
You can now make calls using your personal phone number directly from smrtPhone.
Verified Phone Numbers can only be used as a Caller ID for Outbound calls. Incoming calls to the Verified Numbers will continue to route through the existing service provider (your wireless service, landline provider, etc.).
