Media Manager is simply the place where you can store recordings uploaded from your device as mp3 files for later use.

Pre-setting your Audio Recordings is helpful for:

❗️Note: The Media Manager section is now located under the Account Menu in the upper right corner of the dashboard.

To import, view, or rename your Audio Recordings all you need to do is to head over to the Account Menu ---> Media Manager.

In the newly opened window, you will be able to upload your Audio Recordings by clicking on the 'Upload new Recording' button.

❗️Note:  The Audio Recordings that you uploaded in Media Manager can be used only inside your Call Flows and smrtDialer. These recordings cannot be used when configuring your Personal Voicemail. Learn how to set up individual user voicemail >>

The system also gives you the option to listen, delete or even rename your recordings by clicking one of the following buttons.  

The 'Filters' button allows you to search for a particular recording by its name. It's a very useful option especially if you have a very large list of recordings.

Smart moves: For a better sound quality of your uploaded recording, we suggest you:

  • 📀 Make sure that your recording is properly converted to an mp3 file. (A bad recording will interfere with the system from working properly.) Use a website such as to convert to a true mp3.

  • 🎤 Use good/high-quality equipment for your recordings

  • 🎧 Ensure a quiet and adequate environment during the recordings

  • 💡 Consider using a professional voiceover artist (easy to find one on websites like Fiverr.)

More about Using Recordings in smrtPhone/smrtDialer

Learn more about setting up a Voicemail >>

Learn more about necessary recordings and media files in your campaign >>

Learn more about Call Flow setup >>

Learn more about Holding Calls >>

Learn more about Callback Drop >>

Learn more about Setting up a Campaign in smtrDialer >>

Note:  Media Manager is available for both Standard and Pro accounts.

Did this answer your question?