Media Manager is simply the place where you can store recordings uploaded from your device as mp3 files for later use.
Pre-setting your Audio Recordings is helpful for:
Custom hold music (Pro feature)
The Media Manager section is located under the Account Menu in the upper right corner of the dashboard.
To import, view, or rename your Audio Recordings all you need to do is to head over to the Account Menu > Media Manager.
In the newly opened window, you will be able to upload your Audio Recordings by clicking the +Upload New Recording button.
You can also record directly into the system using your headset/computer microphone. Click on the microphone icon to begin the recording. Once you've finished, you can replay it and if you like it, don't forget to save it.
❗️Note: Audio Recordings uploaded into the Media Manager can be used by any User with permissions inside a Call Flow or smrtDialer Campaign, however only files uploaded by you can be used for your Personal Voicemail. Learn how to set up individual user voicemail >>
The system also gives you the option to listen, delete or even rename your recordings by clicking one of the following buttons.
The 'Filters' button allows you to search for a particular recording by its name. It's a very useful option especially if you have a very large list of recordings.
♟Smart moves: For a better sound quality of your uploaded recording, we suggest you:
📀 Confirm your recording is properly converted to an mp3 file. A bad recording will interfere with the system from working properly. Use a website such as https://online-audio-converter.com/ to convert to a true mp3.
🎤 Use good/high-quality equipment for your recordings
🎧 Ensure a quiet and adequate environment during the recordings
💡 Consider using a professional voiceover artist (easy to find one on websites like Fiverr.)
Note: Media Manager is available for both Standard and Pro accounts.