When setting up a campaign there are two required recordings:

  1. Voicemail Drop

  2. Callback Drop

If you have smrtPhone Pro, you can also add a Hold Music recording to play when you put callers on hold.

Voicemail Drop

When you have AI Voice Detection turned on, the system will recognize when a contact's voicemail is reached, and it will drop this recording so it is timed to not be cut off.

Callback Drop

This is for multi-line dialing only, when you are dialing multiple numbers at once and more than one number connects. Instead of hearing a beep or hanging up, the callback drop recording will play.

Typically this is a simple recording that says you're trying to reach them and you'll call right back. When the agent is finished with the first call, the callback call will be automatically prioritized.

How to Set Your Recordings

Under your account menu in the upper right, there is an option for "Media Manager".

This is where all of your team's different recordings are stored and managed. We recommend labeling the files in such a way that you can easily identify which ones you want to use for each campaign's voicemail and callback drops.

You must have these recordings set to be able to configure a new campaign.

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