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Search results for:smrtdialer campaigns
How to Access smrtDialer Campaigns
How to log in to smrtDialer and see campaigns that are ready to be called… Access smrtDialer Campaigns… Campaigns is the menu that matters most, and it is also the default menu when you click into smrtDialer
Call Script for smrtDialer Campaigns
How to add a call script your agents can follow when dialing smrtDialer campaigns… smrtDialer - Get Leads into Campaigns ⇢ smrtDialer - Assign Agents to Campaigns ⇢… To set a Call Script for a campaign, go to smrtDialer > Campaigns > Select the campaign that you wish
Using Recordings in your smrtDialer Campaigns
You must prepare the necessary recording/media files for your campaigns ahead of time (including voicemail drop and callback drop recording)… smrtDialer Campaigns can only use smrtPhone recorded sounds and no uploads… You can only use files that were recorded directly into smrtPhone/the Media Manager in smrtDialer campaigns
Completing a Call in smrtDialer Campaigns
In smrtDialer Campaigns, you can decide what happens to a lead after you end a call… Learn more about How filters (call statuses) work in smrtDialer and Running Campaigns… How to Set your smrtDialer Call Statuses
I deleted my smrtDialer Campaign. Can I recover it?
How to access smrtDialer Campaigns ⇢ smrtDialer Admin - Get Leads into Campaigns ⇢ 💡… Archiving smrtDialer Campaigns… Deleting smrtDialer Campaigns
Carrot Users: Get Leads into smrtDialer Campaigns
Besides the Excel upload, your CRM can also create CRM-based smrtDialer Campaigns… Before any customization, access smrtDialer: go to the smrtDialer section within your smrtPhone Dashboard… Steps in Campaign Creation
InvestorFuse Users: Get IF Leads into smrtDialer Campaign
Customize your CRM to be ready for smrtDialer Campaigns… Before any customization, access smrtDialer: go to the smrtDialer section within your smrtPhone Dashboard… Steps in Campaign Creation
Understanding DNC in smrtDialer
How Do Not Call Statuses work within smrtDialer campaigns… smrtDialer - To manually set a contact to DNC, scroll down to the DNC Numbers section of your smrtDialer… You will be notified that the number will be automatically skipped for all your campaigns
smrtDialer Seat Management
Configure how many seats you have an which of your Users can access smrtDialer campaigns… Tab, which can easily be found in your Admin Dashboard > smrtDialer > Campaigns… How you can Assign agents in your campaign ⇢ How to log in to smrtDialer and see campaigns
KPI Reporting - Campaign Report
Where to go to find a breakdown of performance of your smrtDialer Campaigns… Calls smrtDialer Talk Time smrtDialer Answer Rate smrtDialer Average Call smrtDialer… Calls - Total calls made by your agents in that period in those campaigns smrtDialer Talk Time