Toll-Free US numbers are designated for business messaging use by all major carriers in the United States, and by most major mobile carriers in Canada.
Although originally popular due to no cost for external contacts, in the age of unlimited calling and data plans, not being connected to a specific location or area code (giving it national appeal) makes Toll-Free numbers a popular choice for businesses.
Buy a Toll-Free Number
You can easily get your Toll-Free number by accessing: Admin Dashboard > Phone Numbers and then clicking the upper right button Get a Number.
Search for a Toll-Free number using the drop-down menu.
Toll-Free Texting Requires Verification
Unregistered text/SMS messages sent via a Toll-Free number is not guaranteed to be delivered.
Although it leaves the smrtPhone system as expected, many receiving carriers are filtering out messages from unregistered senders.
Toll-Free Verification is presently required in the US and Canada to improve deliverability. Please complete the Verification process as soon as possible to avoid traffic being blocked (Canada) or traffic subject to increased filtering and daily limits on sending (US).
If your toll-free number is not verified, you might put yourself at risk of having your messages not delivered, receiving fines from carriers, or even a suspended account.
Toll-Free Registration is Free through smrtPhone
Verified Toll-Free Messaging simply means that your business and use case have been reviewed in advance of sending traffic via Toll-Free, and you have received carrier approval for messaging via Toll-Free numbers to the US/Canada.
This verification process is free of charge.
You will get a notification right away when you select to buy a Toll-Free number.
Remember, this is not an error, is just a warning message to keep you informed.
Take care of your Toll-Free numbers by submitting them to be verified via live chat. Please contact our Support Team from smrtPhone's dashboard, website, or Mobile App for further assistance.
Toll-Free Form Examples
When it comes to completing the form for verification, you need to take into consideration some important fields: Most of them are required to be in text format.
Business Name - Submit your Company's name. The end company that will be delivering the SMS messages that the client or mobile device is interacting with (Text)
Example: We Wash Anything
Corporate Website - Fill this with the text for your Company's website. This should be the website of the business name that was previously mentioned. If the business does not have a traditional website, it can include social media links (i.e., Facebook, Instagram, Twitter, etc.).
Example: www.weswashanything.com
Business Address - Add your physical business' address. You will have a second field to complete in case there are two available addresses. The full business address includes the street, city, state, and zip code for the end business that will be sending out the SMS that the customer/mobile handset is engaging with.
Example: 123 Main St.
City - The city where your business is situated (Text) Example:
San Francisco
State - Fill only with the abbreviation for your state (Text)
Example: CA
Zip - Zip code for the business' location (Text)
Example: 111111
Business Contact First Name - Add the first name of the owner (Text)
Example: Jane
Business Contact Last Name - Add the last name of the owner (Text)
Example: Doe
Business Contact Email - Add the email address (Text)
Example: [email protected]
Business Contact Phone Number - Add a single phone number (Text)
Example: 123456789876
Message Volume - The Toll-Free phone number included in the submission's projected monthly volume. Select the nearest value, and if it rises, substitute the value representing your anticipated location after six months. Select one from the available ones: 10; 100; 1000; 10000; 100000; 250000; 500000; 750000; 1000000; 5000000; 10000000+
Example: 1000
Phone Numbers - Add multiple phone numbers separated by ; (Text)
Example: 123456789876;123456789876
Use Case Category - See our documentation regarding the Use Case for A2P 10 DLC. Choose the use case that you think most closely matches the traffic pattern of your customers.
Example: Mixed
Use Case Summary - The main focus of your brand. The business' or organization's use of this toll-free number for messaging is explained. For the use case/summary, the more specific information you can give, the better.
Example: Notifying a customer when their product wash is complete
Message Content - See our documentation regarding Message Flow. The sample message content should match the use case provided.
Example: (Name), your item wash is complete. Your item is available for pickup at the reception. Reply STOP to opt out.
Opt-In Workflow Description - Describe the way your opt-in workflow works: online, text to join, point of sale, etc. (Text)
Example: Customers opt-in to receive SMS notifications when signing in at the laundry reception.
Opt-In Image URLs - Add the URLs for your images, separated by ;. The opt-in provided must be appropriate for the Use Case Category submitted. (Text)
Example: example.com/link-to-laundry-intake-form-image.jpg
Additional Supporting Documentation - Maybe you want to add the Privacy Policy (Text)
