Using SMS Text Message Templates

Create and save templates to use later when sending SMS messages.

Georgiana Mirita avatar
Written by Georgiana Mirita
Updated over a week ago

Create SMS templates for faster, more consistent outbound conversations.

Quickly populate the message box, adjust as necessary for the specific conversation, and send.


How to Create an SMS Template

Create and save a template easily by going to your Admin Dashboard > SMS Templates:

Create a new template selecting New Template and begin to customize using the fields provided by the system. Fields are linked to your contact information in your smrtPhone system to facilitate customization.

More field options are coming soon!

The Template Name and Description help you categorize and find Templates quickly.

When you've finished creating your template, save it as a Draft or Save it as a Template. Once you save it as a Template, it will appear as an option in your Dialers. Both versions are editable.

Use Filters and Statuses to find specific templates you've created, Edit your templates, or Delete unwanted templates, using the action buttons.


Using a Template:

You can find your templates in:

  1. Web App / Dashboard dialer

  2. smrtPhone Chrome Extension

  3. CTI Dialer (for Salesforce Users)

  4. smrtPhone Inbox on the Web App - from Compose Message button

  5. smrtPhone Mobile App

When composing a message, click on the πŸ“„ Add Message Template button and choose a saved template. The template will auto-populate, and if you've used Fields, it will pull info from the Contact selected.

Remember to select a contact before adding the template so the information is correct.

Once the template populates the message box, you can update it as needed before sending it.

If you want to use the SMS Templates in the Web App, you can access the Dashboard Inbox tab. This feature is currently available only when composing a new message.

At this moment, you can either search for and select an existing template, or create a new one.

If you choose to create one, click the green New Template button, and in the newly opened tab, compose and save the template you want to use in this conversation.

πŸ’‘ How to text using smrtPhone β‡’

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