Create SMS templates for faster, more consistent outbound conversations.
Quickly populate the message box, adjust as necessary for the specific conversation, and send.
How to Create an SMS Template
Create and save a template easily by going to your Admin Dashboard > SMS Templates:
Create a new template selecting New Template and begin to customize using the fields provided by the system. Fields are linked to your contact information in your smrtPhone system to facilitate customization.
More field options are coming soon!
The Template Name and Description help you categorize and find Templates quickly.
When you've finished creating your template, save it as a Draft or Save it as a Template. Once you save it as a Template, it will appear as an option in your Dialers. Both versions are editable.
You can create and use SMS templates for smrtPhone or smrtDialer. Pick the product you need to create an SMS template for. Once you create an SMS Template for smrtPhone, you cannot move it to smrtDialer or vice versa. You can only edit the details or delete them but not switch the product.
Fields differ from smrtPhone to smrtDialer. For smrtPhone you have fields like First Name, Last name, or Company, while for smrtDialer you find fields like Phone Number, Postal Code, or Property Type.
Use Filters and Statuses to find specific templates you've created, Edit your templates, or Delete unwanted templates, using the action buttons.
Using a Template:
You can find your templates in:
Web App / Dashboard dialer
smrtPhone Chrome Extension
CTI Dialer (for Salesforce Users)
smrtPhone Inbox on the Web App - from Compose Message button
smrtDialer
Mobile App
When composing a message, click on the 📄 Add Message Template button and choose a saved template. The template will auto-populate, and if you've used Fields, it will pull info from the Contact selected.
Remember to select a contact before adding the template so the information is correct.
Once the template populates the message box, you can update it as needed before sending it.
If you want to use the SMS Templates in the Web App, you can access the Dashboard Inbox tab. This feature is currently available only when composing a new message.
At this moment, you can either search for and select an existing template, or create a new one.
If you choose to create one, click the green New Template button, and in the newly opened tab, compose and save the template you want to use in this conversation.
To use the templates while on an active smrtDialer Campaign, hit the Message icon and then select one of the templates you created for smrtDialer.
