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Using the Dialer inside smrtPhone
Making a Call and Sending a Text with the "manual" smrtPhone Dialer
Making a Call and Sending a Text with the "manual" smrtPhone Dialer

This article will show you how to use the regular smrtPhone Dialer to make calls and send texts and what features you have available.

Jordan Fleming avatar
Written by Jordan Fleming
Updated over a week ago

Making a Phone Call

Make a phone call by searching for a contact's name (synced from your CRM), an agent or coworker's name, or by entering a numeric phone number.

As you type, smrtPhone starts presenting options, narrowing them down as you complete more information in the field. Once you find the contact you're looking for, click on it.

You will see all of the phone number options you have for that person. You can view their record in your CRM or you can refresh the CRM contact to update and include the most recent contact data available.

When you see the contact number you want, click the phone icon πŸ“ž to dial it.

Once a call is connected, more options become available:

  • Call quality issues will be displayed (if they are an issue)

  • 🌐 For Podio Users: The Podio image will display

  • From the three dots in the upper right, you can:

    • Mark as Spam - Placing them on your blocked list

    • View Call in CRM

    • View Contact in CRM

    • Rename Contact

    • Enter call notes

  • Place the call on mute

  • Dial the keypad (if you encounter an IVR menu)β€”you can use your mouse to select your option or use your keyboard to type the option.

  • Cold Transfer

  • smrtPhone Pro Features:

    • Warm Transfer using Add Call

    • Conference Call using Add Call

    • Hold button

Once the call is complete, you will see the following small summary:

  • Edit or complete notes

  • Select a call status to finalize the call

You can also try the beta Video Call function from smrtPhone.

Send a Text with smrtPhone Dialer

To send a text with the smrtPhone Dialer - click the Dialer icon. Search for a contact name or click the Message button - from the next screen, you will be able to compose a message and send it.

Below the text box, it will tell you how many characters are being used in the text. Each text message is billed per 160 characters. A longer message will be sent as a single message, however, it will be billed as two messages.

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