All you have to do in order to access the Admin Panel is to head over to Admin ---> Account Settings.

In the newly open page, you will be able to see the new interface that helps the admin of the account identify with ease all the general 'Account Settings'.

As an Admin you will have access to the 3 main tabs:

  1. Call Engine

General Settings

'The Dial Timeout ' gives you the option to set the amount of time it will take when placing an outbound call. It affects the browser phone and mobile apps when making outgoing calls.

'Transcribe Voicemails' gives you the option to transcribe your Voicemails messages. The transcriptions can be found in your Communications App. An additional fee of $0.06/min will be applied.

'Outbound Recording' gives you the option to enable Call Recording for outbound calls.

'Allow Caller ID Change' gives you the option to set whether your users can change their CallerID manually or not. This can be overridden at the user level to give you greater control. This will be your Global Default Setting.

Pro features

'Pro Dialing' gives you the option to set whether your users will be forced to use Pro Dialing when they make calls. Forcing Pro Dialing ensures all calls will be able to be monitored in the call monitoring system. This can be overridden at the user level to give you greater control. This will be your Global Default Setting.

'Geo Caller ID' gives you the option to set whether your users will be forced to use the Geo Caller ID. Forcing Geo Caller ID ensures that numbers called from smrtPhone will respect the Geo Caller ID rules set for each member of the account. This can be overridden at the user level to give you greater control. This will be your Global Default Setting.

2. Localization

'The Timezone' setting only applies to smrtPhone and it directly affects the Business Hours Flow and the timestamps present in the app.

'The Default Country for Phone Number Purchasing' setting applies to smrtPhone numbers. When you go to Admin ---> Phone numbers ---> Get a Number, it will default country selected when buying a number.

'Text to speech' gives you the option to choose the voice of the automated system that converts the written text inside your voicemails and greetings into spoken words.

3. Notifications

'Voicemail Notifications' option lets you control whether a new Voicemail message will trigger an email notification to the recipient(s).


'SMS Notifications' option lets you control whether a new SMS message will trigger an email notification to the recipient(s).

'Low Balance Notification' - When your balance reaches the limit that you have selected, you will be notified on your email to recharge your account.

'Silence Podio Notifications' - When a communication item is created, you will no longer receive any notification in Podio.

Note: Some of the features presented here are only available with an active PRO subscription.

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