smrtPhone

Pro Dialing is the feature that comes with a Pro subscription that allows you to supervise your entire account: 

Call Monitoring for <a href="https://docs.smrtphone.io/en/articles/3221138-activate-call-monitoring-on-inbound-calls-pro-feature">Inbound </a>or <a href="https://docs.smrtphone.io/en/articles/3221350-activate-call-monitoring-for-outbound-calls-pro-feature">Outbound </a>Calls which allows you to listen, Whisper, or Barge.

<a href="https://docs.smrtphone.io/en/articles/3222107-warm-transfer-pro-feature">Warm Transfer and Group/Conference Calling</a>.

<a href="https://docs.smrtphone.io/en/articles/3989298-hold-call-pro-feature">Put calls on hold</a>.

- Call Monitoring for <a href="https://docs.smrtphone.io/en/articles/3221138-activate-call-monitoring-on-inbound-calls-pro-feature">Inbound </a>or <a href="https://docs.smrtphone.io/en/articles/3221350-activate-call-monitoring-for-outbound-calls-pro-feature">Outbound </a>Calls which allows you to listen, Whisper, or Barge. 
- <a href="https://docs.smrtphone.io/en/articles/3222107-warm-transfer-pro-feature">Warm Transfer and Group/Conference Calling</a>. 
- <a href="https://docs.smrtphone.io/en/articles/3989298-hold-call-pro-feature">Put calls on hold</a>.

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You can turn on Pro Dialing for all outbound calls places from your account or for calls placed only by specific Users. 

All users in your smrtPhone account will be affected by this setting.

From your Admin Dashboard in Account Settings, you can set these features ON or OFF for your whole team.

You can modify whether Pro Dialing is activated for each specific user.

For each individual User, it can be adjusted for whether they follow the global account settings or have their own Call Settings configuration. Go to Users and then select the gear icon ⚙️ next to the User you'd like to modify. 

Make sure you first determine whether they use Default (global) or Custom, and then select Pro dialing from the list. 

<a href="https://docs.smrtphone.io/en/articles/3221350-activate-call-monitoring-for-outbound-calls-pro-feature">Read more about Pro Dialing for Outbound Calls &gt;&gt; </a>

Enabling Pro Dialing for incoming calls is controlled by the Call Flows. This means you can select which phone numbers are accessible for Call Monitoring. If Pro Dialing is enabled within the Call Flow, any number pointing to that Flow will have Call Monitoring, Group Calling, and Hold. 

Go to Admin &gt; Flows and edit the desired flow. Find the Pro Dialing option within the Dial Applet and toggle it on. 

<a href="https://docs.smrtphone.io/en/articles/3221138-activate-call-monitoring-on-inbound-calls-pro-feature">Learn more about Pro Dialing for Incoming Calls &gt;&gt;</a>

Additional Resources related to Pro Dialing:

<a href="https://docs.smrtphone.io/en/articles/3221261-barging-pro-feature">Barging</a> &gt;&gt;

<a href="https://docs.smrtphone.io/en/articles/3221222-whispering-pro-feature">Whispering</a> &gt;&gt;

<a href="https://docs.smrtphone.io/en/articles/3222107-warm-transfer-pro-feature">Warm Transfer &amp; Conference Calling &gt;&gt; </a>

<a href="https://docs.smrtphone.io/en/articles/3989298-hold-call-pro-feature">Putting Calls on Hold &gt;&gt; </a>

- <a href="https://docs.smrtphone.io/en/articles/3221261-barging-pro-feature">Barging</a> &gt;&gt; 
- <a href="https://docs.smrtphone.io/en/articles/3221222-whispering-pro-feature">Whispering</a> &gt;&gt; 
- <a href="https://docs.smrtphone.io/en/articles/3222107-warm-transfer-pro-feature">Warm Transfer &amp; Conference Calling &gt;&gt; </a>
- <a href="https://docs.smrtphone.io/en/articles/3989298-hold-call-pro-feature">Putting Calls on Hold &gt;&gt; </a>

The features of your smrtPhone Pro subscription can be enabled for inbound and outbound calls

Pro Dialing for Outbound Calls

Global settings

Personalized by User

Pro Dialing Incoming Calls

Additional Resources related to Pro Dialing: