smrtPhone

If you encountered this situation, the most common cause for this to happen is a problematic setting within the Call Flow.

This means that you might need to redo the settings in your Call Flow, to receive incoming calls.

Access your Call Flow from your Admin Dashboard and Edit Call Flow for the User in need. Once you are in the flow builder make sure you don't just drag an Applet over, but look at each individual setting for that Applet. There are hundreds of combinations/possibilities to fit your business!

If you need help<a href="https://docs.smrtphone.io/en/articles/5512783-how-to-build-an-incoming-call-flow"> building a Call Flow</a>, we're happy to announce to you that we have an entire collection dedicated to this: <a href="https://docs.smrtphone.io/en/collections/3603634-smrtphone-cloud-phone-system#inbound-calls-building-a-call-flow">smrtPhone cloud phone system</a>.

💡 <a href="https://docs.smrtphone.io/en/articles/2916141-setting-who-receives-a-call-dial-applet-call-flows">Setting Who Receives a Call (Dial Applet)</a> ⇢

💡 <a href="https://docs.smrtphone.io/en/articles/2920056-distributing-calls-among-agents-round-robin-applet-call-flows">Distributing Calls Among Agents (Round Robin Applet)</a> ⇢

💡 <a href="https://docs.smrtphone.io/en/articles/2917588-creating-a-phone-menu-ivr-menu-applet-call-flows">Creating a Phone Menu (IVR Menu Applet)</a> ⇢

What to check if your phone is not ringing

I am Unable to Receive Incoming Calls?

Start Free Trial

smrtPhone Pricing

smrtDialer Pricing

Terms & Conditions

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

💡 Setting Who Receives a Call (Dial Applet) ⇢

💡 Distributing Calls Among Agents (Round Robin Applet) ⇢

💡 Creating a Phone Menu (IVR Menu Applet) ⇢