If you notice a warning message across the top of your dashboard or inside your Inbox that states "This account is not authorized for A2P Messaging. Your text messages are at risk of not being received by the intended contact" It means that your account has not yet completed the process for becoming an authorized sender of business text messages, also known as A2P 10DLC.
Mobile carriers in the U.S. have put in place new consumer protections that will weed out unsolicited text messages, and require businesses to follow the TCPA rules for text message consent. Mobile carriers can detect if a message was sent from a VOIP/cloud software platform (smrtPhone and others) and they have decided to classify all of those messages as being business related. They are requiring businesses to verify their business identity before they can ensure deliverability. Messages that are sent through applications that are not from verified senders will be subject to filtering - meaning the recipient might receive your message with a bold warning saying it is possibly spam or they might not receive your message at all and you would have no idea. No error message is returned from the carrier for filtered messages.
The only way to ensure your messages avoid this kind of filtering is to register in the smrtPhone Trust Center for A2P 10DLC, verifying your company's contact information and identifying which phone numbers you use for texting.
Registering to Trust Center and A2P10DLC considerably decreases the risk of failing message reception.
If you have issues, please contact our Support team on live chat and they can assist you.
A2P Warnings and What They Mean
While on the Dashboard, if you are not registered to an A2P10DLC profile, you might encounter some warning notifications.
Scenarios:
You are the Account Owner and you receive this warning message: Register
In this case, you are not registered at all to any A2P 10DLC plans. You can use the blue button Register Now to proceed with a simple verification. After registering, this message will disappear.
You are a User and you receive this warning message:
In this case, as a User, you can only notify your Account Owner for them to take action to register the company account to an A2P 10DLC plan.
You are the Account Owner and you get this warning message: View Campaign
In this case, only a few numbers were verified via A2P 10DLC. (In this example, 3 of your 8 numbers have been registered, but 5 have not.) As the Account Owner, simply click the right button View A2P Campaigns, and check your settings. We advise registering all numbers that you intend to use for texting.
You are a User and you receive this warning message:
In this case, you are notified that not all your numbers are registered in an A2P 10DLC Campaign. As a User, we advise you to contact your Account Owner in order to further view and customize campaigns.
In all scenarios, our documentation is available for both Users and Account Owners. You can find the information you need by clicking the Learn more button found in each warning message or on this link here: A2P10DLC - Business Texting with Local Phone Numbers >>
Note: Please keep in mind that if you are not registered to Trust Center, the Register button for A2P will not lead you to the registration page. You need a business profile approved and then you can register for an A2P plan.
How to View Which Numbers Are Text Compliant
From Admin Dashboard > Phone Numbers table, there is a column that indicates text compliance for both local numbers and Toll-Free.
The green dash informs you that the number is registered. And the red notification informs you that your number must be assigned to an A2P 10 DLC campaign, or else the messages are at risk of not getting received.
For Local numbers, you register through the Trust Center. For Toll-Free numbers, you must work with our Support team to get them registered.