smrtPhone

The default Caller ID is the specific phone number defined to be used for each user of your account.

Only the Owner of the account and the Users with proper permissions can define Caller IDs for the members of the account.

If you want to use Sticky Caller ID and/or you have a Pro Subscription and decide to use Geo Caller ID, you should know that one has priority over the other: 

When making an outbound call, the system will go in this order:

<a href="https://docs.smrtphone.io/en/articles/4573157-how-to-use-sticky-caller-id">Sticky Caller ID</a> - If this is turned on and you've spoken with the contact before (or left a voicemail), the system will first look to use the same phone number you last connected with.

<a href="https://docs.smrtphone.io/en/articles/4171494-setting-up-geo-caller-id-for-your-users-pro-feature">Geo Caller ID </a>(Pro feature) - If no number turns up for Sticky Caller ID, the system then looks to see if Geo-Caller ID is enabled. If yes, it will use one of the Caller ID numbers you designated.

<a href="https://docs.smrtphone.io/en/articles/4171384-how-to-set-up-a-default-caller-id-for-your-agents">Individual User Caller ID</a> - If neither Sticky Caller ID or Geo Caller ID come into play, then the system will use what is set at the individual level. If you have a Default Caller ID set for a User, it will use that one. Otherwise, the user can select from which Caller ID to make the call.

1. <a href="https://docs.smrtphone.io/en/articles/4573157-how-to-use-sticky-caller-id">Sticky Caller ID</a> - If this is turned on and you've spoken with the contact before (or left a voicemail), the system will first look to use the same phone number you last connected with. 
2. <a href="https://docs.smrtphone.io/en/articles/4171494-setting-up-geo-caller-id-for-your-users-pro-feature">Geo Caller ID </a>(Pro feature) - If no number turns up for Sticky Caller ID, the system then looks to see if Geo-Caller ID is enabled. If yes, it will use one of the Caller ID numbers you designated. 
3. <a href="https://docs.smrtphone.io/en/articles/4171384-how-to-set-up-a-default-caller-id-for-your-agents">Individual User Caller ID</a> - If neither Sticky Caller ID or Geo Caller ID come into play, then the system will use what is set at the individual level. If you have a Default Caller ID set for a User, it will use that one. Otherwise, the user can select from which Caller ID to make the call.

💡 <a href="https://docs.smrtphone.io/en/collections/3603640-pro-features-provided-by-smrtphone">Pro Features provided by smrtPhone</a> ⇢

💡 <a href="https://docs.smrtphone.io/en/articles/4171384-how-to-set-up-a-default-caller-id-for-your-agents">How to set up a default Caller ID for your agents</a> ⇢

When you use multiple Caller ID automation features, learn which Caller ID has priority

💡 Pro Features provided by smrtPhone ⇢

💡 How to set up a default Caller ID for your agents ⇢