Both smrtDialer single line and multi-line both have the same functionality in terms of setting and customizing campaigns. The only difference is the flexibility in the number of simultaneous calls that can be placed.
smrtDialer single line offers one (1) line to be dialed out at a time, and is extremely effective for taking the hassle out of outreach and follow ups.
smrtDialer multi-line offers up to four (4) lines of simultaneous calling, which increases your outbound call volume. It's especially good for calling lead lists.
With a multi-line subscription, you are in control of how many lines are dialed simultaneously. You can choose to dial all four, or three, or two - or even just one. The flexibility allows you to match the number of lines dialed to your campaign strategy is and which agent is making the calls.
For example, if your list has a high probability of wrong numbers, you may want to use all four lines so you can bash through the list faster and ensure your agent's time is being used for the actual connected conversations.
If I use a multi-line dialer, do I need more phone numbers?
All calls made from a single seat within the multi-line smrtDialer subscription are placed on the same phone number. You do not need to purchase four separate phone numbers. One single number is used for each caller ID for the outbound calls, which streamlines any returned calls from prospects and makes campaign tracking easier.