When using smrtDialer and you encounter a lead's IVR/phone menu, you can open the keypad to dial, using your mouse to press the buttons.

The keypad is located in the right-hand panel of the active campaign, above the notes box.

You can select your keypress in two ways:

  • Click with your mouse

  • Type the keyboard numbers

The smrtPhone system will generate the appropriate tone for your selection.

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