When using smrtDialer and you encounter a lead's IVR/phone menu, you can open the keypad to dial, using your mouse to press the buttons.

The keypad is located in the left hand panel of the active campaign, below the dialer(s).

You can select your keypress in two ways:

  • Click with your mouse

  • Type the keyboard numbers

The smrtPhone system will generate the appropriate tone for your selection.

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