If everything has been working properly for you and suddenly stops working - you should reach out to smrtPhone Support via Chat using the button in the lower right corner.
Live Support Hours: Weekdays 9am-9pm ET. After hours messages will be answered the next business day.
Support chat is available from these locations:
smrtPhone Web App dashboard (lower right): https://phone.smrt.studio/
smrtPhone website (lower right): https://smrtphone.io/
Mobile App: Under Settings > 💬 Help
Reminder:
Salesforce accounts can have multiple dialer options
However, Individual Users must select only one dialer to use. If you want it to be smrtPhone, please follow the instructions to Activate smrtPhone for Each User.
Troubleshooting
Issue: Dialer takes a long time to load
Typically we see this issue with the first time the dialer loads and then subsequent loading has no issue.
However, if it persists…
Fix: Refresh the page
Issue: Dialer interface appears the wrong size for the pop up window
If the dialer interface goes outside of the pop up window, you need to reset it.
Fix: Go to Setup > Call Centers > Edit > Press Save button (again)
Issue: Caller ID fails to appear
If the Caller ID information does not appear for a known contact (not visible in window because of wrong size), you need to reset the dialer.
Fix: Go to Setup > Call Centers > Edit > Press Save button (again)
