Have multiple agents dial the same campaign at the same time
Users of smrtDialer can have more than one agent dial a single campaign simultaneously. Agents simply start another session while other agent(s) are running the Campaign.
Assign multiple agents to a single campaign
Ask them to dial at the same time
The calls will be distributed between the agents. No one will call the same leads at the same time.
All Campaign Settings will remain the same for each agent - the same voicemail drop, call back, Caller ID/Number Pool, and so on.
Salesforce Users: For more information on dialing smrtDialer Campaigns>>