Geo Caller ID is a smrtPhone Pro feature that automatically selects the best number from your portfolio based on the number you are trying to reach. If you are a Pro subscriber, this functionality is also available in smrtDialer
Learn more about this Pro feature by reading this article here: Setting up Geo Caller ID for your users >>
Using Geo Caller ID in smrtDialer Campaigns
While you are configuring your smrtDialer Campaign you can also choose to enable the Geo Caller ID feature.
Located on the upper right, you can toggle it ON/OFF - and you can see its status modified in a pop-up notification.
If you turn ON the Geo Caller ID, while rotating and using all the numbers chosen from pool numbers for this specific campaign, the system will match the area code of your numbers with the leads' ones.
When a call is made, the system checks the lead number area codes and if it matches with any of the Caller IDs' area codes it will use that Caller ID.
If there are multiple Caller IDs with the same area code, the system will apply a round robin functionality to rotate through the number pool.
And if no area code matches, the system will use the standard functionality, using a random one from your Caller IDs selection.
❗ Note: The system will only look for what you have set and can only use phone numbers that are already in your portfolio. It does not force/spoof a caller ID.
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