Recent Calls Overview Screen
Open the smrtPhone Mobile App. The first tab on the lower menu of the smrtPhone Mobile App is Recent Calls.
Even though the user interfaces for Android and iOS users might be slightly different at this moment, the functionality is similar.
This will show you a list of inbound and outbound calls. The calls are marked with symbols to help make their nature more visible.
Next to the symbol, the nature of the call (Missed, Outgoing, or Incoming) and the status (Answered, Busy/ No answer, or other call statuses you have available) are written.
Grey Phone icon with an arrow to the right - Outbound/Outgoing call
Grey Phone icon with an arrow to the left Inbound/Incoming call
Red exclamation point icon with a blocked arrow - Call did not connect/missed call
On iOS, you can also see which number received the call directly beneath each entry. This feature is also available for outbound and missed calls.
Moreover, when tapping on the call to see the details, you will see the full communication history with that number.
Symbols and colors might vary depending on the system you use, iOS or Android.
Recent Call Quick Actions
There are icons under each call record, available by clicking the contact's name. Each allows you to take specific action regarding that recent call item.
💚📞 Green Phone button initiates a call to that phone number
💙💬 Blue Text button is for text messages. If you click that, it will open the Compose screen for a text message to that phone number. The text messages will be automatically logged in your CRM.
💜🎥 Purple Camera button allows you to start a video call.
💙 Blue Book (iOS) or 🩶 ℹ️ Grey Info button allows you to reach the communication history and contact information
✒️ Black Dot (iOS) or💛📖 Yellow Notes (Android) button is to add call notes to the recent call, which will be automatically updated to your CRM.
If the number has not yet been saved, this will show up in your Recents, and you can just add it to your Contacts.
+Update call button allows you to add call statuses for outgoing and answered calls and to take action (Mark as DNC/Spam) for all calls.
For iOS users, smrtPhone recent calls appear in iPhone recent call log, and you can redial with smrtPhone.
Last but not least, from the Recent Call tab, you can initiate a video call with the contact you selected. See how Video Call works ⇢
In Recents, if you use iOS, you can also set or update the call's status. Coming soon on Android as well, with a refreshed design!
