With our SMS Flow editor, you can determine exactly what happens to every incoming text message. One option you have is to send a pre-set message back, using the Save & Reply applet.

To configure your inbound SMS flows, go to Admin Dashboard > Call Flow tab and then select Create SMS Flow (if you never created one) or click on the envelope icon to modify the one you previously created.

Here you need to decide what happens with your SMS/text messages.

Save and Reply

The Save and reply applet logs the incoming text message into the inbox you choose (either for a user or a group) and sends a predetermined message back to the original sender.

This feature is completely customizable for you, but example uses include:

  • Confirming receipt and letting your contact know average response times.

  • Use in conjunction with the SMS Menu, to send set information such as office hours or location based on a keypress.

  • Highlighting how to opt-out/unsubscribe

Setting the Save & Reply options

Once you drag the Save & Reply applet into the SMS flow, a dialogue box will open with options.

You can set the options how it works best for you:

  • Owner & Inbox - who receives the messages, either a User or a Group. Then, pick which User or which Group, by selecting the corresponding inbox.

  • Send a response to the sender

    • Yes - the sender will receive back a pre-set message (that you customize)

    • No - no response will be sent.

  • SMS notification

    • Yes - a notification will be sent on an alternative phone number/set of numbers that you provided. (For example, you can have it notify you on your personal mobile phone outside of your smrtPhone account.) If you want to add multiple numbers to get a notification, each number will be added to a separate new line in the box. For each notification sent, it will count toward your text message usage.

    • No - no notification

  • Trigger Webhook

    • Yes - triggers an HTTP POST webhook when the message is received which can be used with Globiflow/Citrix PWA Webhooks. Read more about triggering webhooks >>

    • No - nothing happens when a message is received, no trigger

🥳 Your Save & Reply is complete!

Now you can move on to the next applet that you wish to have in your SMS Flow or just save Flow as it is.

❗❗❗ Please, be aware of texting policies and regulations!


For more customizable features, please check:

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